Jonathan Orlando Gibbons
2nd Avenue, Spring Garden, Black Rock ,St. Michael
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Excelled in mentoring teams to enhance productivity and customer satisfaction. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
25
25
years of professional experience
Work History
Supervisor /General Manager
Pier One Restaurant
01.2018 - Current
- Oversaw daily department operations, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- We increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence. We improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Restaurant and Bar Waiter
Cin Cin by the Sea
01.2011 - 01.2020
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Communicated with guests to record orders and assess needs.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
- Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
Bartender
Tamarind Cove Hotel
01.2011 - 01.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender Supervisor
The Crane Resort, Barbados
01.2010 - 01.2011
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Beach/Waiter Attendant
Mullins Beach
01.2000 - 01.2010
- Demonstrated exceptional communication skills when interacting with diverse clientele, fostering positive relationships with repeat customers.
- Assisted in setting up and breaking down beach equipment daily, maintaining an organized and functional workspace.
- Assisted in the coordination of special events held on the beachfront, ensuring successful execution and memorable experiences for attendees.
- Adapted to constantly changing weather conditions or unexpected challenges, demonstrating flexibility and resilience in the face of adversity.
- Increased guest satisfaction by promptly attending to their needs and requests throughout their visit.
- Maintained inventory levels for various beach supplies, facilitating smooth operations during peak periods.
- Contributed to a welcoming environment by greeting guests upon arrival and providing information about available services.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Waitering And Bar Tendering
Barbados Vocational Training
St. James Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Complex Problem-solving
- Negotiation
References Section
Ms. Keisha Mahon
Manager of Pier One Restaurant
Telephone : 1-246-262-3892
Mr. Manual Ward
Owner of Barbados Flower Cave
Telephone : 1-246-262-9535
Mr. Greg Mahon
Manager at Cin Cin by the Sea
Telephone - 1-246-262-6085
Timeline
Supervisor /General Manager
Pier One Restaurant
01.2018 - Current
Restaurant and Bar Waiter
Cin Cin by the Sea
01.2011 - 01.2020
Bartender
Tamarind Cove Hotel
01.2011 - 01.2012
Bartender Supervisor
The Crane Resort, Barbados
01.2010 - 01.2011
Beach/Waiter Attendant
Mullins Beach
01.2000 - 01.2010
Waitering And Bar Tendering
Barbados Vocational Training
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