Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Johann Batson

LotA2 Montrose Christ Church

Summary

Seasoned Systems Engineer with a proven track record at Fujitsu, specializing in infrastructure development and exceptional troubleshooting skills. Leveraged technical analysis and diagnostic design to enhance system efficiency and reduce network connectivity issues by 30%. Known for robust problem-solving abilities and effective communication, consistently delivering innovative IT solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Systems Engineer

Fujitsu
Chelston Park, Building 1, Collymore Rock
01.2024 - Current
  • Provided exemplary helpdesk service and support to assist customers.
  • Provided technical support for end-users by troubleshooting hardware and software issues remotely or onsite.
  • Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
  • Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.

IT Support Specialist

Hanschell Inniss Limited
Fontabelle Rd, Bridgetown, St Michael
08.2023 - 09.2023
  • Analyzed support tickets to identify trends and recommend product improvements to the development team.
  • Performed regular maintenance checks on computer hardware components.
  • Set up equipment for employee use, performing or properly installing cables, operating systems or software.
  • Diagnosed system malfunctions and provided troubleshooting assistance.

Technical Support Engineer

Ideagen
One Mere Way, Ruddington, Nottingham, England, UK
10.2022 - 06.2023
  • Resolved complex technical problems through root cause analysis techniques.
  • Monitored ticketing system queues for incoming requests from customers.
  • Provided support via remote desktop software, diagnosing customer issues over private and public networks.
  • Answered user inquiries to resolve computer software or hardware operation problems.

IT Intern

Ministry of Education Technology and Vocational Training
Constitution Rd, Bridgetown, Saint Michael Barbados
01.2018 - 04.2018
  • Scanned networks with vulnerability assessment tools to identify security holes.
  • Assisted in the development of new technologies and IT solutions to meet organizational needs.
  • Researched, tested and verified proper functioning of software patches and fixes.
  • Collaborated with development teams to discuss, analyze or resolve usability issues.
  • Troubleshot daily IT desktop client issues, supporting multiple departments, and various offices.

Education

Bachelor of Science - Comuter Science & Management

University of West Indies
Cave Hill Rd, Wanstead, Saint Michael Barbados
10-2022

Associate of Applied Science - Computer Studies

Barbados Community College
Howells Road, Bridgetown, Saint Michael Barbados
11-2018

Skills

  • Infrastructure development
  • Testing procedure development
  • Integration readiness analysis
  • Documentation protocol design
  • Hardware and software installation
  • Troubleshooting
  • System testing
  • Software development
  • Application testing
  • Diagnostic design
  • Technical analysis

Certification

  • It/System Administration Certificate
  • Technical Support Fundamentals Certificate
  • CompTIA A+ Certification

Timeline

Systems Engineer

Fujitsu
01.2024 - Current

IT Support Specialist

Hanschell Inniss Limited
08.2023 - 09.2023

Technical Support Engineer

Ideagen
10.2022 - 06.2023

IT Intern

Ministry of Education Technology and Vocational Training
01.2018 - 04.2018

Bachelor of Science - Comuter Science & Management

University of West Indies

Associate of Applied Science - Computer Studies

Barbados Community College

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