Jevon Scantlebury
Christ Church
Summary
Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach. Seeking to leverage retail analytics, system proficiency, and operational insight in a Buying Manager role.
Overview
8
8
years of professional experience
Work History
Contact Experience Agent
Unicomer Barbados Limited
09.2020 - Current
- Manage high-volume customer interactions related to product availability, promotions, store card services, delivery logistics, and after-sales support.
- Provide frontline insight into customer buying behavior, product demand trends, and promotional effectiveness.
- Contribute to customer lifecycle mapping initiatives that improved overall retail experience and informed store layout and merchandising decisions, including input into the Megastore redesign.
- Collaborate with sales, logistics, and service departments to resolve inventory and fulfillment issues efficiently.
- Train new Contact Centre employees on company systems, product knowledge, sales promotions, and service standards.
- Support operational reporting and data collection that assists management in identifying sales and service improvement opportunities.
Cook/Cashier
Curbside Cafe
12.2018 - 09.2020
- Operated in a fast-paced retail food environment handling cash transactions, upselling products, and managing peak-hour demand.
- Maintained inventory awareness and communicated stock needs to management.
- Delivered high-level customer service contributing to repeat business and positive customer feedback.
Bookkeeper
Samantha’s Beauty Salon
05.2018 - 12.2018
- Recorded purchases, tracked receivables and payables, and balanced daily accounts.
- Assisted with financial tracking and deposit preparation, ensuring accuracy in retail transactions.
- Supported basic inventory recording and expense monitoring.
Education
BSc - Management with Psychology
University of the West Indies, Cave Hill
BSc - Computer Science
University of the West Indies, Cave Hill
Mathematics, English, Information Technology, Physics, Principles of Accounts
Harrison’s College
Skills
- Microsoft Excel and Other Microsoft Office Software
- Problem-solving skills
- Customer service and care
- Basic Data Analysis
- Retail Systems and CRM Platforms
- Relationship building
- Goal-oriented mindset
- Clear communication
- Customer complaint resolution
- Documenting information
- Information documentation
Timeline
Contact Experience Agent
Unicomer Barbados Limited
09.2020 - Current
Cook/Cashier
Curbside Cafe
12.2018 - 09.2020
Bookkeeper
Samantha’s Beauty Salon
05.2018 - 12.2018
BSc - Computer Science
University of the West Indies, Cave Hill
Mathematics, English, Information Technology, Physics, Principles of Accounts
Harrison’s College
BSc - Management with Psychology
University of the West Indies, Cave Hill
CORE COMPETENCIES
- Retail Operations
- Merchandising Support
- Inventory and Product Lifecycle Awareness
- Sales Analysis and Customer Insights
- Customer Experience Optimization
- Data Entry and Reporting (Excel Proficient)
- Training and Team Development
- Cash Handling and Financial Accuracy
- Process Improvement
ADDITIONAL INFORMATION
- Strong analytical thinking and problem-solving skills
- Excellent interpersonal and communication skills
- Interest in retail strategy, consumer trends, and business operations
- References available upon request