Jerome Young

• Supervised all hotel operations during overnight shifts, coordinating front desk, security, and housekeeping teams to ensure seamless guest service.
• Reconciled daily transactions for up to 64 rooms per night, generating audit-ready financial summaries with 100% accuracy and zero revenue loss.
• Ensured PCI-DSS compliance and internal control adherence during financial reconciliation, reducing audit exceptions by 30%.
• Audited PMS occupancy and revenue data (Room Master), contributing to a 10% increase in forecasting accuracy used by revenue and sales teams.
• Verified OTA and third-party booking reconciliations nightly, recovering 3–5% of monthly revenue through accurate adjustments and dispute resolution.
• Compiled and submitted overnight operational and financial reports to management, supporting smooth morning transitions and data-driven decisions.

Assistant Reservation Manager: (2013-2016)

• Provide leadership, guidance, and direction to the reservation team, including recruitment, training, performance management, and professional development, to foster a high-performing and motivated workforce.
• Oversee all aspects of the reservation process, including handling inquiries, managing bookings, confirming reservations, and resolving issues or discrepancies, ensuring accuracy, efficiency, and compliance with hotel policies and procedures.
• Develop and implement strategies to maximize room revenue and occupancy levels, including setting pricing strategies, managing inventory, and implementing upselling and cross-selling initiatives to achieve revenue targets.
• Manage relationships with distribution partners, online travel agencies (OTAs), and global distribution systems (GDS), negotiating contracts, optimizing distribution channels, and monitoring performance to increase market share and revenue.
• Analyze reservation trends, booking patterns, and market demand data to forecast occupancy levels, identify opportunities for revenue growth, and make data-driven decisions to optimize pricing and inventory management strategies.

Account's Clerk: (2011- 2013)

• Prepared audit schedules and tax documentation for quarterly and annual submissions, ensuring timely compliance with local hospitality tax regulations.
• Implemented audit-ready documentation and conducted internal compliance reviews, supporting successful external audits with zero findings.
• Reconciled OTAs and guest accounts monthly, reducing processing errors by 30% and accelerating invoice turnaround by 20%.
• Monitored daily cash flows and projected weekly liquidity requirements, maintaining a consistent 10% operational cash reserve and enhancing budget control.
• Investigated and resolved billing disputes and discrepancies with a 95% resolution rate, reducing aged receivables by 15% and enhancing guest satisfaction

Front Desk Reception: (2009-2011)

• Welcomed and checked in over 100 guests weekly with a 98% satisfaction rate, supporting the hotel’s 4.7/5 online review average across major platforms.
• Resolved guest concerns efficiently, achieving a 90% first-contact resolution rate and decreasing managerial escalations by 40%.
• Processed guest payments daily, ensuring billing accuracy, PCI compliance, and zero financial discrepancies.
• Managed daily room inventory, reservations, and OTA reconciliations, reducing overbooking issues and improving system accuracy by 20%.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Maintained accurate, well-organized financial records in both digital and manual formats, ensuring swift retrieval and 100% compliance with audit and reporting requirements.
• Supported internal and external audit processes by preparing required documentation and facilitating timely responses to financial queries.
• Processed timely payments for government-funded tourism projects and initiatives, contributing to efficient disbursement and stakeholder satisfaction.
• Oversaw financial transactions linked to national and international tourism marketing campaigns, ensuring alignment with budgetary constraints and funding guidelines.
• Monitored and tracked expenditures against departmental budgets, reducing overspending risk by improving visibility into real-time financial data.
• Managed accounts and payment processing for grants and subsidies awarded to tourism operators, ensuring adherence to funding criteria and reporting standards.
• Assisted in administering financial responsibilities for international tourism collaborations, including cross-border funding agreements and partner settlements.
• Coordinated vendor payments for tourism facility maintenance and operations, supporting the consistent upkeep of national tourist infrastructure.

• Assisted with analyzing production data, market prices, and trade flows for key agricultural commodities, improving national forecasting accuracy by 25% and supporting food security planning.
• Collaborated with local farming cooperatives, NGOs, and donor representatives to evaluate smallholder project outcomes, increasing stakeholder input into national planning.
• Helped managed and modernized key agricultural economic databases reducing information retrieval time by 40% and enhancing the quality of reports submitted to development partners.
• Assisted in coordinating technical inputs with trade and finance ministries, aligning agricultural economic forecasts with national development objectives and regional trade commitments.
• Trained and mentored interns, improving internal capacity through structured guidance on statistical tools, reporting formats and economic modeling techniques.
• Conducted broad based economic research and prepared articles, digests and reports for management, specialty publications and clients.
• Translated economic evidence based findings into comprehensible narrative to communicate policy and project development.
• Assist in designing and improving models to further strengthen macroeconomic analysis.