JENNIFER GOODRIDGE

• Company Overview: subsidiary Inchcape UK
• Manages sales team's key deliverables
• Ensures efficiency throughout the supply chain process – from order to delivery
• Ensures timely resolution of delays to maintain efficiency and productivity
• Streamlined shipping and transportation processes
• Built and sustained positive working partnerships with clients, fostering a culture of customer retention
• Handles customer complaints tactfully, promptly with genuine concern and in keeping with company values and guidelines
• Review pricing and freight cost
• Support the month-end forecasting activities
• Creates a positive environment by training, coaching, evaluating, and motivating the sales team
• Communicates individual goals to ensure understanding of job expectations and requirements
• Facilitates the identification and implementation of training initiatives to enhance the professional growth of Logistics Coordinators – Sales
• Supports Logistics Coordinators – Sales in successfully completing relevant training programs for obtaining crucial skills and certifications
• Offers necessary assistance throughout this process
• Resolves all disputes and difficulties with professionalism and composure
• Performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations

Achievements

• Designed and implemented a streamlined approval workflow for invoices, cutting approval time by 50% and reducing bottlenecks
• Implemented a client-facing portal for invoice access enhancing customer satisfaction and reducing invoice disputes by 70%
• Documented and refined invoicing procedures, creating comprehensive process manuals that facilitated quicker onboarding for new team members and ensured consistency
• Designed and implemented a streamlined email response strategy, reducing average response time from 48 hours to 12 hours, significantly enhancing customer satisfaction and engagement
• Created a structured handover framework that included detailed documentation and checklists, which improved team continuity and minimized disruptions
• This initiative led to a 40% increase in operational efficiency

• Company Overview: World Food Programme
• Mentors and guides support staff, providing tools for success on supply chain matters
• Successfully coordinate logistical support that ensures goods/services reach vulnerable populations
• Strategically performs market research and analysis to ascertain trends
• Develops and implement supply chain standard operating procedures
• Negotiates terms with new suppliers to the UN WFP’s benefit
• Implements effective loss prevention and risk mitigation controls
• Conducted Quarterly Food Transport Cost /Contracting Transport & Associated Service and Market review reports
• Performed expenditure tracking spreadsheet, detailing all expected spend, committed Purchase Orders, and expenditures
• Managed the Supply Chain budget, tracking fund consumption and forecasting expenditure
• Conducted registration of Goods and Services, Logistics & Transport vendors
• Matched any invoices that are received and completed the Goods Receipt/Service Entry Sheet accordingly in SAP
• Managed RFI, RFP, and RFQ processes to meet service and project requirements
• Trained and supervised new and existing employees in Logistics, Procurement, Budgeting, and Account Management

Achievements

• Significantly improved delivery of goods/services during international disasters
• Successfully completed training and gained experience in preparing Invitations to Bid
• Moreover, I have successfully completed the contracting/bidding process
• Managed the end-to-end procurement process for goods and services for the Logistics and Procurement units
• Coordination of emergency and end-to-end training, as well as preparing mission reports summarizing the training events, which included both theoretical and practical exercises
• Effectively managed the streamlining of the vendor registration process, resulting in greater purchasing efficiency in Barbados and the Caribbean

• Managed the regular maintenance of the general ledger
• Maintained the digital accounting database, ensuring the integrity of data
• Successfully managed high volumes of cash daily
• Prepared digital invoices and corporate VAT returns
• Significantly improved the financial reporting process, which enhanced Board reporting

• Conducted team training with staff and contributed to increased performance
• Held oversight for managing freight, storage, delivery of diesel and jet fuel across the Eastern Caribbean, Chile, Argentina, and Brazil
• Coordinated the loading and discharging of ships and cargo
• Liaised with international partners to ensure well-functioning operations
• Managed stock levels at the storage facility efficiently
• Successfully ensured the company recouped USD$500,000 in revenue
• Engineered a profit and loss report that assisted in averting operational risks

• Account Receivable/Accounts Payables
• Vat reconciliations
• Calculated bond schedules
• Maintained cash books and reconciled bank statements
• Calculated short-term deposits and reserves
• Prepared monthly investment reports
• Prepared monthly journal entries
• Input entries into ACCPAC

• Investigated costs of goods/services and prepared analysis
• Managed the preparation and recording of financial
• Provided reporting support to management and executives across the region
• Documented the company’s loans and provided analysis
• Provided reporting support to management and executives across the region