Jenise Fergusson
Husbands Gardnes,St. James
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Manager/Admin Assistant & Social Media Marketer
Synergy Events Services
2017.12 - Current
- Designed promotional posters
- Answer phone and greet customers
- Schedule appointments and maintained calendars
- Managed accounts and maintained bookkeeping
- Developing new social media strategies and campaigns
- Prepare communications, Such as memos, emails, invoices, reports, and other correspondence
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Maintained records related to sales, returns and inventory availability
- Fielded customer questions to share information about products, availability, and pricing
Sales Associate (Part-time-Seasonal)
Duty Free Caribbean Limited
2015.12 - 2021.01
- Company Overview: Cave Shepherd
- Helped customers locate products and checked store system for merchandise at other sites
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Maintained records related to sales, returns and inventory availability
- Fielded customer questions to share information about products, availability, and pricing
- Presented professional image consistent with Duty Free Caribbean brand values
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Cave Shepherd
Sales Representative
Deanna Dash Toy Shop Inc
2014.12 - 2014.12
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance
- Helped customers complete purchases and locate items
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Informed customers of current store promotions to encourage additional sales purchases
Administrative Assistant (Internship)
C. O. Williams Asphalt and Quarries
2014.07 - 2014.09
- Delivered clerical support by handling range of routine and special requirements
- Sorted and organized files, spreadsheets, and reports
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Answered incoming telephone calls, took down messages and provided information
Education
Bachelor of Science - International Business & Management
The University of The West Indies, Cave Hill Campus
07.2021
Associate of Science -
The Barbados Community College (BCC) Jean & Norma Hospitality Institute
Hastings, Christ Church08.2016
Associate Degree - CAPE – The Caribbean Advance Proficiency Examination
The St. Michael School
Martindale’s Road, St. Michael12.2015
CSEC (CXC) - Caribbean Secondary Education Certificate -
The Alexandra School
Queen’s Street Speights Town, St. Peter12.2013
Skills
- Project Management
- Marketing
- Sales expertise
- Interpersonal Skills
- Detail Oriented
- Problem solving
- Professional demeanor
- Client Needs Assessment
- Graphic Designing
- Creativity
- Analytical Skills
- Adaptability
- Research
- Team Leadership
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales management
- Business Administration
Accomplishments
- Prefect, The St. Michael School, 2014 - 2015
- Vice President, The Optimist Club, 2013 - 2014
- Prefect, The Alexandra School, 2011 - 2013
- Games Captain, The Alexandra School, 2012
- Certificate Award – National Council Substance Abuse, Peer Support Group, 2007 - 2009
Affiliations
- University Colleges Christian Fellowship (UCCF), 2016 – 2021
- The Interact Club (Rotary), 2014 – 2015
- St. Michael’s School Choir, 2013 – 2015
- Optimist Club, 2013 – 2014
References
- Calvin Husbands, Pastor- This Generation International Ministries, (246) 233-4604
- Leanna Bradshaw, Former Supervisor- Cave shepherd Co. Ltd, (246) 247-1768
- Gail Ifill, Former Manager- Duty Free Caribbean, (246) 243-5265
Timeline
Manager/Admin Assistant & Social Media Marketer
Synergy Events Services
2017.12 - Current
Sales Associate (Part-time-Seasonal)
Duty Free Caribbean Limited
2015.12 - 2021.01
Sales Representative
Deanna Dash Toy Shop Inc
2014.12 - 2014.12
Administrative Assistant (Internship)
C. O. Williams Asphalt and Quarries
2014.07 - 2014.09
Bachelor of Science - International Business & Management
The University of The West Indies, Cave Hill Campus
Associate of Science -
The Barbados Community College (BCC) Jean & Norma Hospitality Institute
Associate Degree - CAPE – The Caribbean Advance Proficiency Examination
The St. Michael School
CSEC (CXC) - Caribbean Secondary Education Certificate -
The Alexandra School
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