JANINE SCOTT
St. Michael
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating partnerships.
Overview
2024
2024
years of professional experience
Work History
Marketing Officer
Visionary Publishing Management
06.2022 - 01.2024
- Increased artist awareness by implementing targeted marketing campaigns and strategies.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
- Organized events and trade shows to showcase company products and services, generating valuable leads.
CUSTOMER SERVICE LIASON
THE CLIFF COMPANY MANAGEMENT (FORMERLY)
11.2016 - 04.2020
- Defused challenging customer issues professionally.
- Developed solutions tailored to the needs of clients.
- Handled bookings with meticulous attention to deadlines.
- Ensuring all work met company standards according to training given, all function paperwork must be accurate and complete, including catering requirements, booking supplements and payment details
- Ensured accurate responses to customer queries by understanding all aspects of the business.
MARKETING COORDINATOR
KENDAL SPORTING
- Oversaw business communications and coordinated event promotion to increase brand awareness
- Leverage email, print and social strategies to strengthen brand awareness and target consumers
- Develop marketing campaigns
- Maximize branding initiatives by preparing marketing packages
SALES & MARKETING RESEARCHER
MARCUS EVANS
- Collated information on prospective clients
- Established contact with regional and international company executives
- Marketed the services of the organisation
- Performed miscellaneous duties as it related to the Event Planning Company
PASSENGER SERVICE AGENT
AMERICAN AIRLINES
- Handled and prepared information for incoming flights
- Assisted and dealt with customers regarding individual queries or complaints
- Ensuring passengers had the correct travel documents
- Assisting ticketed passengers
- Managing reservations for incoming and outbound flights
Education
Certificate Program - Customer Service Mastery - Delight Every Customer
Customer Service Mastery Online
06.2021
BIMAP Certificate Course - Marketing Management
BIMAP
01.2016
Associate Degree - Business Studies
Queen's College Continuing Education
06.2001
CXC's - English Language, Social Studies, Office Administration, Principles of Business, Principles of Accounts, French, Mathematics, Needlework
LOUIS LYNCH SECONDARY SCHOOL
07.1997
Skills
- Customer Relations
- High-energy Attitude
- Team Leader
- Teamwork and collaboration
- Event planning
- Detail-oriented
- Branding
- Planning and coordinating
- Digital marketing
- Team leadership
References
- Chris Allman, Slam City Studio, 246-261-4530, slamcity1@gmail.com
- Yomi Mapp, Former General Manager of The Cliff Beach Club, 246-262-3157
HOBBIES
Singing, exercising and learning new things.
Timeline
Marketing Officer
Visionary Publishing Management
06.2022 - 01.2024
CUSTOMER SERVICE LIASON
THE CLIFF COMPANY MANAGEMENT (FORMERLY)
11.2016 - 04.2020
MARKETING COORDINATOR
KENDAL SPORTING
SALES & MARKETING RESEARCHER
MARCUS EVANS
PASSENGER SERVICE AGENT
AMERICAN AIRLINES
Certificate Program - Customer Service Mastery - Delight Every Customer
Customer Service Mastery Online
BIMAP Certificate Course - Marketing Management
BIMAP
Associate Degree - Business Studies
Queen's College Continuing Education
CXC's - English Language, Social Studies, Office Administration, Principles of Business, Principles of Accounts, French, Mathematics, Needlework
LOUIS LYNCH SECONDARY SCHOOL
Similar Profiles
Osmer MartinezOsmer Martinez
Writer at Halo Publishing International Y Hola Publishing InWriter at Halo Publishing International Y Hola Publishing In
Joshua BeamJoshua Beam
Fiber Technician at Visionary BroadbandFiber Technician at Visionary Broadband
Johney MikkelsonJohney Mikkelson
Project Support Specialist at Visionary CommunicationsProject Support Specialist at Visionary Communications