Jamila Griffith
Roebuck,St. Peter
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
14
14
years of professional experience
Work History
Administrative Clerk (Programme Coordinating Unit)
Ministry Of Education and Human Resource Development
12.2011 - 12.2011
- Managed daily administrative tasks to support efficient office operations.
- Coordinated scheduling of meetings and events for staff and stakeholders.
- Maintained accurate records and files, ensuring compliance with regulations.
- Assisted in the preparation of reports and documentation for educational initiatives.
- Streamlined communication between departments to enhance workflow efficiency.
Administrative Clerk (Examinations Department)
Ministry Of Education and Human Resource Development
08.2012 - 08.2012
- Assisted in preparing and formatting educational documents for distribution
- Maintained organized filing system for student records and correspondence
- Processed incoming communications, ensuring timely responses to inquiries
- Utilized office software to create reports and presentations for management
- Coordinated scheduling of meetings and appointments for department staff
- Supported data entry tasks, ensuring accuracy and consistency in information
- Collaborated with team members to streamline administrative processes
Customer Service Team Lead
KM2 Solutions Barbados Ltd.
02.2015 - 11.2015
- Led customer service team, ensuring high standards of service delivery and operational efficiency.
- Developed training materials, enhancing onboarding process for new team members.
- Monitored key performance indicators, driving improvements in customer satisfaction ratings.
- Implemented feedback mechanisms, streamlining communication between customers and support staff.
- Coordinated cross-functional collaboration to resolve complex customer issues promptly.
- Mentored junior staff, fostering a culture of continuous learning and professional development.
Digital Marketing Executive/ Direct Sales Executive
SCG Advertising Ltd/Socialcore Ltd
11.2015 - 05.2021
- Client Manager for BestQuote Insurance {Owned By Lynch Insurance Brokers}
- Developed content strategies to enhance brand visibility across digital platforms.
- Executed social media campaigns, driving engagement and audience growth.
- Analyzed website traffic and user behavior to optimize marketing strategies.
- Collaborated with design teams to create visually appealing marketing materials.
- Managed email marketing campaigns, improving open and click-through rates.
- Conducted market research to identify trends and inform strategic decisions.
- Optimized landing pages for improved conversion rates, utilizing A/B testing and user experience best practices.
- Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Increased customer retention rates with personalized email marketing campaigns tailored to individual preferences and behaviors.
- Developed and executed multiple print and digital marketing efforts to enhance brand visibility.
- Grew social media following with strategic outreach efforts, influencer partnerships, and engaging content curation.
- Built strong relationships with industry partners through networking events, sponsorships, and collaborations.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
Placement & Broking Officer
Lynch Insurance Brokers
05.2021 - 02.2024
- Managed client relationships to ensure satisfaction and retention.
- Developed insurance policy recommendations based on client needs and risk assessments.
- Coordinated with underwriters to facilitate timely policy issuance and renewals.
- Analyzed market trends to identify opportunities for business growth and service enhancement.
- Implemented process improvements that streamlined operations and increased efficiency.
- Led cross-functional teams in executing strategic initiatives to enhance customer experience.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
Digital Product Marketing Specialist
Lynch Caribbean Brokers
02.2024 - 03.2025
- Developed and executed product marketing strategies to enhance brand visibility and market penetration.
- Conducted competitive analysis to inform product positioning and messaging strategies.
- Collaborated with sales teams to create effective promotional materials and training resources.
- Managed product launches, ensuring alignment with market trends and consumer needs.
- Spearheaded cross-functional initiatives to improve customer engagement and retention strategies.
- Analyzed customer feedback to refine product offerings and marketing approaches for optimal impact.
- Coordinated with external agencies to optimize advertising campaigns across multiple channels.
- Utilized analytics tools to track website traffic patterns, identifying areas of improvement for better user experience and lead generation results.
- Boosted sales performance through the creation of engaging promotional materials and sales presentations.
- Implemented customer feedback channels to continuously refine product offerings based on real-world usage insights.
- Supported sales team members through regular training on product updates, messaging, and value propositions to increase their effectiveness in selling our solutions.
- Organized trade shows and events to showcase our products, expanding industry presence and generating valuable leads.
- Streamlined internal processes between departments to improve efficiencies in product development cycles and time-to-market capabilities.
- Collaborated with cross-functional teams to ensure clear communication of product features and benefits.
- Launched new products successfully by coordinating with sales, engineering, and design teams for seamless execution.
Customer Service Representative
CG United Insurance Ltd.
06.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining composure and professionalism under pressure.
- Developed and implemented improved processes for handling customer complaints, enhancing satisfaction.
- Analyzed feedback data to identify trends and recommend actionable improvements to service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisting with quotations to be sent to brokers and clients alike.
Education
Barbados Diploma - Insurance
Insurance Institute Of Barbados
07-2026
Certificate Of Proficiency - undefined
Insurance Institute Of Barbados
06.2022
Bachelor of Science - Law & Sociology
The University Of The West Indies Cave Hill Campus
01.2015
Associate Degree in Arts - Law & Sociology
The Barbados Community College
01.2011
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The Alexandra Secondary School
01.2009
Skills
- Attention to detail
- Verbal and written communication
- Problem-solving
- Team collaboration
- Clerical support
- Database entry
- Customer follow-up
- Documentation and recordkeeping
- Microsoft Office Word, Microsoft Office Excel, Agile CRM, Constant Contact, Hootsuite, Survey Monkey, Teams, Applied Epic, Websure, Salesforce
Timeline
Customer Service Representative
CG United Insurance Ltd.
06.2025 - Current
Digital Product Marketing Specialist
Lynch Caribbean Brokers
02.2024 - 03.2025
Placement & Broking Officer
Lynch Insurance Brokers
05.2021 - 02.2024
Digital Marketing Executive/ Direct Sales Executive
SCG Advertising Ltd/Socialcore Ltd
11.2015 - 05.2021
Customer Service Team Lead
KM2 Solutions Barbados Ltd.
02.2015 - 11.2015
Administrative Clerk (Examinations Department)
Ministry Of Education and Human Resource Development
08.2012 - 08.2012
Administrative Clerk (Programme Coordinating Unit)
Ministry Of Education and Human Resource Development
12.2011 - 12.2011
Certificate Of Proficiency - undefined
Insurance Institute Of Barbados
Bachelor of Science - Law & Sociology
The University Of The West Indies Cave Hill Campus
Associate Degree in Arts - Law & Sociology
The Barbados Community College
undefined
The Alexandra Secondary School
Barbados Diploma - Insurance
Insurance Institute Of Barbados
References
- Andrew, Pilgrim, QC, andrewpilgrimlaw@gmail.com, (246) 826-5795, Pilgrim & Associates, Parkville, Whitepark Road, Bridgetown, St. Michael, Attorney -At- Law
- Don, Maxwell, dmaxwell@gfssbb.com, (246) 243-8354, Global Fidelity Services & Solutions, 4, Maxwell, Main Road, Christ Church, Director
- Sharon, Greene, sharon.greene@lynchbrokers.com, (246) 233-4290, Malcolm Investments Holdings, Sky Mall, Haggatt Hall, St. Michael, Group Director – ICT & Operations
INTEREST
- Browsing the internet to see the latest in social media trends.
- Advertising & marketing small/large businesses.
- Graphic designing on Canva.
- Baking.