Jalessa Foster
Bridgetown,St. Michael
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
10
10
years of professional experience
Work History
Supervisor (PROMOTION)
Coffee Barbados Cafe
Bridgetown, St. Michael
08.2017 - 06.2020
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
- Established fair and equitable schedules and met operational goals by assigning tasks and shifts based on team member knowledge and strengths.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Proactively assessed customer needs and provided service where ever necessary.
Barista (PROMOTION)
Coffee Barbados Cafe
Bridgetown, St. Michael
08.2017 - 07.2020
Waitress
Coffee Barbados Cafe
Bridgetown, St. Michael
08.2017 - 07.2020
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Checked order accuracy and food quality before delivering to customers.
Assistant Head Cook
Coffee Barbados Cafe
Bridgetown, St. Michael
01.2018 - 07.2020
- Assessed inventory levels every day and placed orders to replenish goods before supplies depleted.
- Worked with vendors to locate optimal recipe ingredients at cost-effective rates.
- Considered seasonal product pricing and availability in development of promotional dishes and menu selections.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored kitchen area and staff to ensure overall safety and proper food handling techniques.
Hostess
Sugar Ultra Lounge
Bridgetown, Christ Church
01.2014 - 01.2017
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Walked through VIP booths during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Checked on guests to verify satisfaction with bottle service and suggested additional items to increase restaurant sales.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
SUPERVISOR
Blush Cafe
Bridgetown, St. Michael
11.2020 - Current
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Collaborated with General Manager to discuss future adjustments to increase sales and operational efficiency.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Education
High School Diploma -
Combermere Secondary School
Barbados06.2012
Bachelor of Arts - Psychology
University Of The West Indies
Barbados08.2018
Skills
- Process improvement
- Processes and procedures
- Conflict resolution
- Goal-oriented
Timeline
SUPERVISOR
Blush Cafe
11.2020 - Current
Assistant Head Cook
Coffee Barbados Cafe
01.2018 - 07.2020
Supervisor (PROMOTION)
Coffee Barbados Cafe
08.2017 - 06.2020
Barista (PROMOTION)
Coffee Barbados Cafe
08.2017 - 07.2020
Waitress
Coffee Barbados Cafe
08.2017 - 07.2020
Hostess
Sugar Ultra Lounge
01.2014 - 01.2017
High School Diploma -
Combermere Secondary School
Bachelor of Arts - Psychology
University Of The West Indies
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