Kadeem Nelson
Broomfield #1, St.Lucy
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Focused Electrical Engineer with background in power systems, automation and controls. In-depth understanding of control and power-delivery systems. Experienced in developing technical studies and investigations. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Security Officer
G4S Secure Solutions
10.2022 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Customer Service Agent
KM2 Solutions
10.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Education
No Degree - Electrical Engineering
St.Leonards Boys' School
Richmond Gap, St.Michael07.2020
Skills
- Grammar
- Call Volume and Quality Metrics
- Customer Preferences
- Heavy Lifting
- Microsoft SharePoint
- Warehousing Functions
- Typing Proficiency
- Telephone Management
- Electronics
- Critical Thinking
- Writing
Languages
English
Native language
Spanish
Intermediate
B1
Timeline
Security Officer
G4S Secure Solutions
10.2022 - 06.2023
Customer Service Agent
KM2 Solutions
10.2021 - 09.2022
No Degree - Electrical Engineering
St.Leonards Boys' School
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