Jada Amor D. Gittens
West Terrace North Heights, St. James Barbados
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Receptionist
Sunbay Hotel
10.2023 - 07.2024
- Provided excellent customer service at all times while interacting with both international and local customers.
- Processed customer payments using cash registers or point-of-sale terminals, according to company policies and procedures.
- Performed data entry tasks into various computer systems accurately and promptly.
- Greeted visitors and provided them with assistance.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
Customer Service Representative
Km2 Solutions
02.2023 - 08.2023
- Answered incoming calls and emails, providing frontline customer support and assistance with product, as well as service transactions.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- My work has been mainly fast-paced, demanding, and I strive to provide excellent customer service at all times.
Data Management Intern
University of the West Indies
08.2022 - 10.2022
- Performed data analysis using statistical programs and generated reports for review.
- Identified, inspected and corrected data entry errors.
- Maintained data integrity and performed routine data audits.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Copied, sorted and filed records of office activities and business transactions.
“Preparing Today for Tomorrow’s Challenges”
Successfully Completed
11.2021 - 03.2022
- The Alumni Office Outreach Programme, 'Preparing Today for Tomorrow's Challenges,' seeks to transform the lives of fifth formers in Barbados by teaching them invaluable soft and life skills necessary for functioning in the working environment.
- Kept team on track by assigning and supervising activities, and giving constructive feedback.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
- Maintained a positive attitude and strong work ethic throughout each season.
Education
Frederick Smith Secondary School
08.2021
Skills
- Time management
- Leadership skills
- Attention to detail
- Organizational Skills
- Computer proficiency
- Communication skills
- Strong interpersonal skills
- Teamwork & collaboration skills
- Professionalism & Strong work Ethic
- Critical thinking & Problem Resolution
Hobbies
- Circuitry
- Writing
- Drafting
- Photography
- Cooking
Accomplishments
- Valedictorian
- Prefect
- Class President
- Competed in the 2019 World Skills Competition
Timeline
Receptionist
Sunbay Hotel
10.2023 - 07.2024
Customer Service Representative
Km2 Solutions
02.2023 - 08.2023
Data Management Intern
University of the West Indies
08.2022 - 10.2022
“Preparing Today for Tomorrow’s Challenges”
Successfully Completed
11.2021 - 03.2022
Frederick Smith Secondary School
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