Isha Jean
St. Michael
Summary
Dynamic and results-oriented professional with extensive experience in customer service and management, notably at Italia Coffee House. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional communication and organizational skills. Proven track record in team leadership and innovative problem-solving, significantly improving efficiency and client retention. Proficient in Microsoft Office and QuickBooks, embodying a blend of analytical prowess and customer-centric focus.
Overview
17
17
years of professional experience
Work History
Barista/Supervisor
Italia Coffee House
St. Michael
01.2021 - Current
- Engage customers courteously upon arrival.
- Assist and advise customers on products being offered
- Efficiently prepared beverages to minimize customer wait time.
- Reconciliation of multicurrency balances at the end of each shift.
- Conduct training classes for new hires.
- Oversaw branch performance and ensured efficiency.
- Handle ordering and inventory control for designated branch.
- Evaluate candidates upon request For interviewing purposes.
- Coordinated staff scheduling at branch.
- Scheduling of vacations
- Developed creative recipes for signature coffees or blended drinks unique to the cafe For specials
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Supported highest standards of conduct and service to support company reputation.
Co-owner
I & M Catering & Variety
01.2015 - 01.2018
- Greeted customers in a polite manner and promptly responded to queries
- Thoroughly assessed market and priced items accordingly
- Successfully marketed products using various channels and strategies
- Established and maintained a positive relationship with customers
Barista/Cashier
Christopher’s Cafe
01.2013 - 01.2015
- Used initiative to go the extra mile to enhance customer experience
- Successfully managed cash register and ensured accuracy of money
- Accurately recorded orders and delivered food and beverages as requested
- Reduced food preparation time by 5 minutes to improve workflow
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Barista/Cashier
The Sanctuary Café
01.2009 - 01.2012
- Improved customer experience by promptly addressing queries
- Ensured accuracy of order details to avoid customer dissatisfaction
- Prepared food and beverages in accordance to customer specifications
- Accurately processed payments including cash, credit and debit cards
Accounts Clerk
Barbados Public Workers Co-operative Credit Union
01.2008 - 01.2009
- Ensured accuracy by diligently managing both accounts payable and receivable.
- Managed payroll and employees received salary in a timely manner
- Efficiently managed and addressed client issues.
- Welcomed customers courteously and ensured accurate service information.
Education
1-Year Certificate in General Management -
BIMAP
01.2025
Administrative Management -
BIMAP
01-2025
Supervisory Management -
BIMAP
01-2024
Occupational Safety and Health Management -
BIMAP
01-2024
Purchasing and Inventory Management -
BIMAP
01-2024
Certificate - QuickBooks Level 1
BIMAP
01.2016
Diploma - Administrative Assistant
Penn Foster Career College Online
01.2015
Certificate - Office Technology
Quality Control & Computer Services
01.2006
8 CXC Qualifications -
Secondary level
01.2005
Skills
- Clear and Concise Communication
- Computer literate in Microsoft Office and QuickBooks
- Strong organizational skills
- Problem-solving skills
- Analytical skills
- Ability to work in a team environment
- Ability to work unsupervised
- Self-motivated
- Ability to remain calm under pressure
- Great customer service skills
- Team builder
- Shift scheduling
- Critical thinking
- Customer retention
- Cash handling proficiency
- Supply ordering
Hobbies and Interests
- Event planning
- Reading
- Cooking
- Travelling
References
- Lemuel Padmore, Caribbean Aircraft Handling, Chief Executive Officer, 231-0947
- Carla Bynoe, Accountant, 850-9512
Timeline
Barista/Supervisor
Italia Coffee House
01.2021 - Current
Co-owner
I & M Catering & Variety
01.2015 - 01.2018
Barista/Cashier
Christopher’s Cafe
01.2013 - 01.2015
Barista/Cashier
The Sanctuary Café
01.2009 - 01.2012
Accounts Clerk
Barbados Public Workers Co-operative Credit Union
01.2008 - 01.2009
1-Year Certificate in General Management -
BIMAP
Administrative Management -
BIMAP
Supervisory Management -
BIMAP
Occupational Safety and Health Management -
BIMAP
Purchasing and Inventory Management -
BIMAP
Certificate - QuickBooks Level 1
BIMAP
Diploma - Administrative Assistant
Penn Foster Career College Online
Certificate - Office Technology
Quality Control & Computer Services
8 CXC Qualifications -
Secondary level
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