Horia Stefan Marinescu
CX Training Professional
Bucharest
Summary
Results-driven SAP expert with a proven track record of successful project implementations and process improvements, eager to take on new challenges in a dynamic SAP environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
2025
2025
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
CX Training Professional
Honeywell Romania
Bucharest
7 2018 - Current
- Results-driven SAP expert with a proven track record of successful project implementations and process improvements, eager to take on new challenges in a dynamic SAP environment
- Experienced SAP consultant with strong technical skills and a passion for driving business transformation through SAP solutions, looking for an opportunity to contribute to a forward thinking organization
- Innovative and solution-oriented SAP professional with extensive experience in implementing and optimizing SAP systems, seeking a challenging SAP job position
- Highly skilled SAP specialist with a deep understanding of core SAP modules and a focus on delivering high-quality results, seeking a rewarding SAP job role to further enhance my expertise
- Provide first-level support for operational, escalation, and administrative inquiries
- Facilitate high-caliber customer service training for team members
- Assist with daily and monthly tasks, supporting Supervisor as required
- Deliver timely feedback on team performance to Supervisor
- Participate in team staffing processes to optimize workforce efficiency
- Drive the achievement of team and departmental objectives
- Coordinate monthly compliance and process update calls with LOBs/Business
- Generate and interpret complex reports to inform strategic decisions
- Manage administrative functions, including vacation scheduling and backup structures
- Monitor metrics to ensure achievement of fiscal period goals
- Analyze dashboards to identify and implement KPI corrective measures
- Champion process improvements and system enhancements
- Implement and uphold HOS standards within the team
- Maintain strict adherence to company policies and procedures
- Mentor colleagues, fostering their development and problem-solving capabilities
- Drove key metrics CSAT, ASAT, FCR, CCR to enhance customer satisfaction
- Elevated service standards through comprehensive staff training programs
- Streamlined operations by supporting daily tasks and performance feedback
- Led process improvements and ensured compliance in cross-functional calls
- Facilitated knowledge transfer among team members to enhance collective expertise
- Delivered comprehensive SAP onboarding training for new employees
- Conducted specialized training sessions on EDI reporting to improve operational efficiency
- Served as a reliable substitute for team colleagues in their absence, ensuring workflow continuity
- Assumed leadership responsibilities as an interim Team Leader when required
- Recognized as the subject matter expert for resolving export orders issues
- Proficient in SAP, Java, JavaScript, and Microsoft Office Suite, including advanced Excel and Power BI capabilities
- Demonstrated leadership and project management expertise, with a strong track record in training and team leadership
- Skilled in Salesforce (SFDC) utilization, order management, and process mapping to enhance customer experience
- Effective team coach with a focus on teamwork and team management, fostering a collaborative work environment
- Exceptional organizational skills, adept at brainstorming and implementing reliable case management solutions
- Committed to excellence, consistently going the extra mile with a customer-focused approach to service delivery
- Proficient in planning, organizing, and executing employee training programs, with a keen ability to make informed decisions
- Strong coaching and mentoring skills, providing training and coaching with openness to feedback
- Thrives under pressure with analytical thinking and proactive problem-solving abilities
- Results-driven professional, committed to delivering outcomes and contributing to organizational success
- Enhanced order & case management with analytical & coaching prowess
- Excelled in customer focus, embracing feedback & delivering results
- Established a system for tracking employee progress, providing valuable insights on training effectiveness and areas for further improvement.
- Trained and mentored 6 new personnel hired to fulfill various roles.
Data Processing Associate
DB Schenker
Bucharest
09.2017 - 07.2018
- Company Overview: Bucharest | Administrative / Logistics | Transport / Logistics / Import - Export
- Expertly manage and update master data for debtors and creditors within the MDM/Tango accounting system, ensuring accuracy and reliability for all international DB Schenker partners
- Maintained debtor/creditor master data
- Handled international partner accounts
- Ensured data integrity in accounting system
- Ensure quality and auditability of master data, organization of processes within storage and archiving of master data
- Ensure the completeness and accuracy of master data requested with interactive forms (IAF, ELKE) by DB Schenker Rail and Arrival Departments
- Maintain master data for FI- purposes like addresses, payments, reconciliation accounts and tax requests
- Compare with local commercial registers and SAP R/3 existing master data to ensure uniqueness and prevent double data
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
IT Support
Valoris
Bucharest
05.2016 - 09.2017
- Company Overview: Bucharest | Telecommunications | IT / Telecom
- Expertly managed customer inquiries, complaints, billing issues, and service requests, ensuring a calm and effective resolution for escalated calls and maintaining trust
- Consistently achieved performance targets by handling an average of 550 inquiries weekly, excelling in speed, accuracy, and volume within a high-pressure, deadline-oriented environment
- Recognized as key resource for training new and existing employees, becoming the primary point of contact for complex customer service scenarios
- Instrumental in securing the highest customer service ratings for the company, with a perfect score in communication, listening, problem-solving, and courtesy
- Commended for exceptional initiative, enthusiasm, tenacity, persuasive communication, and an unwavering commitment to customer focus and reliability in performance reviews
- Resolved 550+ weekly customer issues, upholding high accuracy & speed standards
- Expert in de-escalating conflicts, earning 100% in service audits for problem-solving
- Mentored new reps, becoming key resource for complex inquiries & training
- Achieved commendations for exceptional service, focus, and reliability in performance
- Ensured timely resolution of technical issues through diligent system monitoring and prompt reporting to IT support staff when needed.
P.C. Operator
Darido Bussines SRL
Pitesti
01.2013 - 12.2015
- Company Overview: Pitesti | IT Hardware | Food and Drinks
- Pitesti | IT Hardware | Food and Drinks
- Acquired skills and competencies: Microsoft Word, Microsoft Excel, Microsoft Power Point
- Played a key role in streamlining interdepartmental communication by creating an organized digital filing system accessible by all relevant parties.
- Coordinated with vendors to quickly address any equipment-related issues or requirements, ensuring minimal disruption in daily activities.
Education
Fundamentals of JAVA Programming - Informatics
Info Academy
Bucharest, Romania 06.2017 - 09.2017
Bachelor - Informatics And Matematics
Transilvania University
Brasov, Romania 04.2013 - 12.2016
Skills
Analytical thinking
Adaptability and Flexibility
Time management
Communication skills
Problem solving
Project Management
Coaching and Mentoring
Certification
Fundamentals of JAVA Programming, Info Academy, 09/2017
Personal Information
Driving License: B
Handball
My hobby is handball, which I played professionally until 2015. These days, I play in amateur leagues and charity tournaments.
Timeline
Data Processing Associate
DB Schenker
09.2017 - 07.2018
Fundamentals of JAVA Programming - Informatics
Info Academy
06.2017 - 09.2017
IT Support
Valoris
05.2016 - 09.2017
Bachelor - Informatics And Matematics
Transilvania University
04.2013 - 12.2016
P.C. Operator
Darido Bussines SRL
01.2013 - 12.2015
Fundamentals of JAVA Programming, Info Academy, 09/2017
CX Training Professional
Honeywell Romania
7 2018 - Current
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