HANNAH DOWRICH
GILKES LAND, HINDSBURY HILL
Summary
I am a dynamic professional with proven success at Inbound 365 Inc., adept at client relationship management and proactive problem-solving. Skilled in utilizing data interpretation to enhance customer satisfaction. Recognized for training and mentoring team members, fostering a collaborative environment that boosts performance and loyalty.
I am always looking to learn and grow, both professionally and personally and my skills together with my work ethic would be an asset to any organisation. I look forward to challenges that foster growth and success.
Overview
19
19
years of professional experience
Work History
SALES LEAD DEVELOPMENT REPRESENTATIVE
INBOUND 365 INC.
02.2021 - Current
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used the company's systems to process sales, returns and online orders.
- Applied my personal skills to assess and attain sales targets.
- Develop and improve customer service and administration duties to maximise customer satisfaction.
- Liaise directly with offshore clientele.
- Manage customer accounts and clientele data entry.
TELEMARKETING ANALYST
MARKET ONE SRL
01.2013 - 01.2021
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Enhanced team collaboration by providing clear communication of market research findings and training of Junior Team members.
- Implemented predictive analytics techniques that enabled proactive adjustments to assist with assessing and obtaining Sales Targets.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings even while liaising with overseas customers.
- Assist with new product development coming out of forecasting trends and informing business decisions.
- Collected, arranged, and input information into the accounts and data entry management database systems.
- Evaluated software and hardware processes and both employee and customer feedback of these processes in order to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Acquire and secure clientele for seminars and webinars and generally managed event recruitment.
CLAIMS ADJUDICATOR
CRUCIBLE
03.2008 - 12.2012
- Improved claim processing efficiency by streamlining workflows, implementing time-saving strategies and managing account and data entries.
- Provided claims management by negotiated fair settlements with policyholders after thorough evaluation of their claim circumstances and supporting evidence.
- Investigated high volume of insurance claims to determine validity and coverage eligibility.
- Supported team members in resolving challenging cases, sharing expertise to foster professional growth among colleagues.
- Maintained detailed records of all claims-related activities, fostering transparency and accountability within the department.
- Provided exceptional customer service during interactions with policyholders and managed associated administrative duties associated with this service.
- Communicated with clients to explain policy coverage and regulations.
- Built strong relationships with medical providers and legal representatives to facilitate information gathering for claims processing purposes.
- Performed medical product assessments.
- Determined claim status and negotiated to reach reasonable settlements or denials.
- Researched claims, issues and incident information, requested additional information when necessary and collected written responses to deliver solutions and resolve problems.
CUSTOMER SERVICE REPRESENTATIVE
NCO FINANCIAL SYSTEMS
07.2007 - 02.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both local and overseas customers and the company alike.
- Responded to customer requests for products, services, and company information being sure to keep track of this information and the related administrative duties.
- Developed new products and strong product knowledge to provide informed recommendations based on individual customer needs.
CUSTOMER SERVICE REPRESENTATIVE
CAVE SHEPHERD
08.2006 - 06.2007
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed inventory and ensured the timely and effective replacement of damaged, missing products or restacking of merchandise on the sales floor.
- Efficiently and effectively performed the duties of a Wedding Activities Clerk.
Education
PARKINSON MEMORIAL SECONDARY SCHOOL
01-2006
HINDSBURY PRIMARY SCHOOL
01-2000
Skills
- Proficient in Task Management
- Experienced in Microsoft Suite Tools
- Skilled in Using Inventory Management Tools
- Strong Interpersonal Communication
- Telephone Customer Service Skills
- Professional Etiquette
- Advanced Customer Service Skills
- Consistently Productive
- Skilled in Managing Multiple Priorities
- Proactive Problem-Solving
- Independent Task Management
- Targeted Sales Approaches
- Client Relationship Management
- Data Interpretation
- Conflict resolution
- Effective communication
- Customer service
- Client Account Management
- Consumer Insights Research
- Effective Upselling Techniques
- Customer Loyalty Management
Additional Information
Mr. Jason Garnett
Managing Director of Deal Central
Phone: (246) 243-4072
Ms. Anisa Nakhuda
Managing Director of RMZ Inc.
Phone: (246) 262-4044
Email: anisa@rmzinc.com
Mr. Marc Ottley
Senior Database Developer at RRD Inc.
Phone: (246) 256-2382
Email: marc.ottley@rrd.com
Timeline
SALES LEAD DEVELOPMENT REPRESENTATIVE
INBOUND 365 INC.
02.2021 - Current
TELEMARKETING ANALYST
MARKET ONE SRL
01.2013 - 01.2021
CLAIMS ADJUDICATOR
CRUCIBLE
03.2008 - 12.2012
CUSTOMER SERVICE REPRESENTATIVE
NCO FINANCIAL SYSTEMS
07.2007 - 02.2008
CUSTOMER SERVICE REPRESENTATIVE
CAVE SHEPHERD
08.2006 - 06.2007
PARKINSON MEMORIAL SECONDARY SCHOOL
HINDSBURY PRIMARY SCHOOL
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