Rubertha Blackman
No.37 Apt 2, 1st Ave Pillersdorf, Grazettes St. Michael,08
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
21
21
years of professional experience
Work History
Remote Administrative Assistant
Admin Works
Bridgetown, Barbados
06.2016 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Seasonal Tour Guide
Foster & Ince Cruise Services
Bridgetown , Barbabados
11.2017 - 05.2023
- Provided detailed information to tourists about local attractions and points of interest.
- Organized and conducted daily tours for groups of up to 30 people.
- Maintained a positive attitude and enthusiasm when interacting with guests.
International Student Counselor
American International University
Hawaii, USA
01.2020 - 06.2020
- Conducted intake interviews with international students to assess their academic and career goals.
- Provided counseling services to international students regarding academic performance, career development, personal issues, and cultural adjustment.
- Counseled current and former international students on post-graduation employment opportunities both inside and outside the US.
Customer Service Lead
ARK Online Enterprises
Holetown, St. James , Barbados
09.2019 - 09.2019
- Handled customer inquiries and complaints in a professional manner.
- Directed customer service staff activities, including training, coaching and performance management.
- Collaborated with external vendors and suppliers providing support services related to customer service operations.
Legal Research Assistant
Zeév Portner Law Lecturer, New Buckinghamshire University
Buckinghamshire , United Kingdom
03.2019 - 04.2019
- Prepared summaries of relevant case law for attorneys' review.
- Conducted legal research on a variety of topics, including international law and civil rights.
Research Administrator
Centre for Local Development & Diaspora
Stockholm, Sweden
11.2018 - 02.2019
- Compiled, reviewed, and submitted grant proposals to funding sources.
Telephone Operator
Barbados Defence Force
Bridgetown , Barbados
12.2005 - 06.2016
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Responded to customers' requests for assistance with various issues they were having.
- Greeted callers warmly and asked how they could be assisted.
- Transferred calls as necessary to appropriate departments or personnel.
- Maintained updated records of customer interactions, transactions, comments and complaints.
Office Administrative Assistant
Barbados Council for the Disabled
Bridgetown, Barbados
06.2003 - 06.2004
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
- Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
- Assisted with scheduling meetings and appointments for the office staff.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Coordinated travel arrangements for employees including flights, hotels and car rentals.
Education
Diploma - Medical Transcription
Ashworth College
Norwoods Georgia USA06-2020
Diploma - Counselling & Social Studies
ARLT Organization
The Haque, Netherlands03-2018
Certificate - Feng Shui
American Feng Shui Institute
7220 Rosemead Blvd UNIT 204, San Gabriel, CA 9177503-2015
Associate of Science - Administrative Professional Office Management
University of The West Indies - Open Campus
Pine, St. Michael Barbados10-2007
Certificate - Introduction To Psychology
Barbados Community College
Howells Road, Bridgetown Barbados12-1998
Certificate - Quickbooks
Barbados Community Development Programmes
4th Floor East Wing Warrens Office Complex Warrens06-2021
Skills
- Recordkeeping And File Management
- Organizing And Preparing Meetings
- Scheduling And Calendar Management
- Administrative Support
Affiliations
- Word Puzzles
References
References available upon request.
Timeline
International Student Counselor
American International University
01.2020 - 06.2020
Customer Service Lead
ARK Online Enterprises
09.2019 - 09.2019
Legal Research Assistant
Zeév Portner Law Lecturer, New Buckinghamshire University
03.2019 - 04.2019
Research Administrator
Centre for Local Development & Diaspora
11.2018 - 02.2019
Seasonal Tour Guide
Foster & Ince Cruise Services
11.2017 - 05.2023
Remote Administrative Assistant
Admin Works
06.2016 - Current
Telephone Operator
Barbados Defence Force
12.2005 - 06.2016
Office Administrative Assistant
Barbados Council for the Disabled
06.2003 - 06.2004
Diploma - Medical Transcription
Ashworth College
Diploma - Counselling & Social Studies
ARLT Organization
Certificate - Feng Shui
American Feng Shui Institute
Associate of Science - Administrative Professional Office Management
University of The West Indies - Open Campus
Certificate - Introduction To Psychology
Barbados Community College
Certificate - Quickbooks
Barbados Community Development Programmes
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