Gillian Greenidge

• Responsible for essential administrative duties at Ansa Trading (Barbados) Ltd. This is inclusive of customer service support, assisting with the complete inventory purchasing process, and liaising with local and international suppliers.

Maintain supplier communication regarding inventory forecasting, orders, and inventory levels, and ensure all supporting documentation is prepared for prompt processing of shipments.

• Answer the telephone, take and process customer orders via phone and email.
• Receiving and verifying cash, cheque, credit card, or automatic debit payments.
• Process and issue credit notes.
• Prepare purchase orders using the inventory management system to efficiently manage stock requirements and track orders from submission to arrival at the port of entry.
• Follow up with suppliers regarding outstanding shipments and confirmation that shipments are dispatched.
• Prepare import licenses and other documentation required to process shipments.
• Ensure that invoices received are reconciled against purchase orders issued, checking prices and order quantities for accuracy.
• Ensure all shipments are entered into the system and communicate with customs personnel on shipment challenges and shipment arrival.
• Communicate with the warehouse, sales, and marketing teams on shipment arrivals and the availability of products for sale. Update the sales and marketing teams on slow-moving SKUs and inventory levels that need to be depleted.
• Liaise with the warehouse, sales, and marketing teams regarding close-dated stock.
• Responsible for filing documentation and any other administrative and/or related duties, as may be assigned by the manager.

• Seasonal meet and greet from air to sea and sea to air, all cruise ship passengers cruising with various UK and German destination companies, i.e., TUI Destinations, who have liaised with Foster & Ince Cruise Services.
• Assist and coordinate passenger transfers to the ship or hotels on the island.
• Checking in passengers onboard the cruise ships, as needed.
• Making sure the TUI/Foster & Ince professional image is maintained.

• Answered inbound customer calls through webchat, email, and/or over the telephone; provided price checking and price matching services; and educated customers about the company's products.
• Created accounts online for new customers; signed up customers to the website over the telephone, webchat, email, and fax.
• The preparation of regular, repeat, pending, and new orders for processing.
• Used computer software to convert documents received via mail, fax, and/or email to readable files, attaching prescriptions from Doctors (Rx) to order
• Processed orders through online systems, over the telephone, and webchat.
• Followed up on shipping dates, order statuses, and general order inquiries from customers.
• Conducted outbound service calls, proactively contacted customers with upcoming refill requirements, regular promotions, and/or special project outbound calling.
• Maintained up-to-date knowledge and understanding of all related company policies and procedures.
• Ensured a high professional standard of service and performance by actively participating in company educational and training programs.
• Carefully identified problems that may arise from company operations by applying ethical procedures and professional judgment.

• Provided customer support for Gildan Brands.
• Received and managed customer calls through Cisco to actively resolve customer issues and queries.
• Managed customer accounts via email correspondence.
• Monitoring, tracking, and facilitating customer requests from all aspects of the order-to-cash process, and beyond.
• Keyed customers' purchase orders and processed them in a timely manner, as they were emailed or faxed.
• Managed customer records, obtained through constant communication with customers, to keep track of issues, customer requests, and requirements for shipments.
• Liaised with other departments that contributed to the customer experience to ensure that all areas of the process could be managed seamlessly.
• Processed customer claims and credits by completing the necessary paperwork.
• Prepared weekly reports to assist in the daily productivity of the brand, as well as to update customers on both pending and past orders.
• Reviewed open orders and backorders, and kept customers updated on their orders.
• Assisted with new customer account activations.
• Managed the shared registrations inbox.
• Maintained contact with warehouse and shipping staff to provide accurate tracking information to the customer.

• Provided support to sales executives and residential partners.
• Liaise with sales provisioning and retail stores to ensure that service orders are raised.
• Consultation with other departments to ensure that service orders were billed correctly.
• Managed the contract process.
• Raised service orders for all requests for residential customers.
• Logged TSRM issues.
• Assisted with bill queries.
• Followed up on customer faults and installations with the relevant departments.
• Disconnection and reconnection of Flow services.

• Interacted with customers in a professional and warm manner.
• Advertised company products, prices, and services to existing and potential customers.
• Responsible for the accurate completion of application forms on Cerillion and other platforms.
• Upgraded or downgraded services for customers.
• The completion of TSRM trouble tickets.
• Scheduled installations, appointments, disconnections, and equipment recovery.
• Proactively contacted and informed the customer of any changes in the expected response time.
• Received bill payments.
• Provided complete and accurate spreadsheets and reports to the supervisor.
• Provided some technical assistance and sales.
• Provided accurate, valid, and complete information to customers.
• Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
• Escalated or researched unresolved billing and general service issues, requiring further investigation or specialized expertise.
• Resolved customer complaints promptly and professionally.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Gathered customer feedback to suggest improvements for products and services.

• Trained new employees on banking procedures and policies to maximize team performance.
• Trained Card Center Agents on Retail Banking procedures to facilitate and assist in setting up the new Retail Call Center.
• De-escalated problematic customer concerns and queries, maintaining a calm, friendly demeanor.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Processed local and foreign deposits and withdrawals, credit card advances and payments, encashment of government bonds, local and foreign drafts and wire transfers, and large cash deposits for corporate customers.
• Prepared payrolls for corporate companies.
• Maintained a solid banking relationship with the branch's corporate clientele

• Assisted in aspects of Radio Production
• Provided administrative assistance to Agency
• Scheduled and organized meetings for Journalists
• Organized and maintained filing and document management systems by coordinating, archiving and purging files
• Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

• Assisted with planning and execution of private, company and client events
• Maintained professionality and efficiency while working closely with leadership
• Prepared and edited organizational publications such as employee newsletters or stockholder reports for internal and external audiences
• Performed clerical tasks for senior team members
• Reviewed and corrected materials prepared by all staff to proofread and edit for spelling, grammar and style.