Gianni December
Amity Lodge, Rendezvous
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Aesthetic Dental
03.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Restaurant Hostess
The Grill and The Pub At The Estates
04.2023 - 02.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Administrative Assistant
Quality Of Life Therapy Services Inc
05.2021 - 01.2023
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized patient files and streamlined operations to improve efficiency.
- Communicated with patients regarding payments on outstanding accounts.
- Organized paperwork such as charts and reports for office and patient needs.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Coordinated customer service, patient scheduling and billing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed and filed financial documentation for accounting purposes.
- Managed financial documentations such as expense reports and invoices.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Generated reports and typed letters in Word..
Optometric Assistant
Harcourt Carter Optical
08.2019 - 06.2020
- Scheduled appointments, handled referrals and ordered supplies for optometric practice.
- Explained processes and operated equipment for visual testing.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Performed developmentally appropriate patient care for optometry patients ages five to 90.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Administered optometric tests, including visual acuity, glaucoma screening and Keratometry, recorded results and communicated findings to doctor.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Maintained detailed records of test results by entering data and patient information into computer.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Sales Representative
Equip 4 You
11.2018 - 07.2019
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Recommended accurate and effective solutions to customers after identifying problems.
- Drove business development through proactive networking and relationship-building strengths.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Completed customer contracts and warranties as part of administrative aspects of sales.
- Pursued minimum of 20 new leads each month.
Front Desk Agent
Discovery Bay by Rex Resorts
03.2015 - 11.2018
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Planned coverage needs and organized services to support incoming special events.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Arranged accommodations and travel plans for visitors and presented updated itineraries.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Provided services efficiently and with high level of accuracy.
- Prepared weekly employee work schedules for five team members ensuring all shifts received adequate coverage.
- Maintained transaction security by verifying payment cards against identification.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
- Greeted 30 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
Certificate in Accpac Accounting - Accounting
The Barbados Community College
St. MichaelCertificate - Human Resources Management
Barbados Institute of Management And Productivity
Wildey, St. Michael12.2023
Certificate - Administrative Management
Barbados Institute of Management And Productivity
WIldey, St. Michael07.2022
O’Level Certificates in Mathematics, English, French, Spanish, Principles of Accounts And Principles of Business, All At General Level. -
Deighton Griffith Secondary School
Kingsland, Christ Church05.1996
Skills
- Data Entry
- Multi-line Telephone System Operation
- Critical Thinking
- Document and File Management
- Strong Organizational Skills
- Task Prioritization
- Ease with Computers and Technology
- Verbal and Written Communication
- Multitasking and Time Management
- Research and Analytical Skills
Additional Information
Lola Millington
Restaurant/Event Manager
(246) 247-6837 (Mobile)
Cecile Marshall-Barrow
Concierge
(246) 253-9319 (Mobile)
(246) 417-2550
Kristal Gayle-Pierce
Assistant Claim Manager
(246) 851-7002 (Mobile)
(246) 538-2200 (Work)
Timeline
Administrative Assistant
Aesthetic Dental
03.2024 - Current
Restaurant Hostess
The Grill and The Pub At The Estates
04.2023 - 02.2024
Administrative Assistant
Quality Of Life Therapy Services Inc
05.2021 - 01.2023
Optometric Assistant
Harcourt Carter Optical
08.2019 - 06.2020
Sales Representative
Equip 4 You
11.2018 - 07.2019
Front Desk Agent
Discovery Bay by Rex Resorts
03.2015 - 11.2018
Certificate in Accpac Accounting - Accounting
The Barbados Community College
Certificate - Human Resources Management
Barbados Institute of Management And Productivity
Certificate - Administrative Management
Barbados Institute of Management And Productivity
O’Level Certificates in Mathematics, English, French, Spanish, Principles of Accounts And Principles of Business, All At General Level. -
Deighton Griffith Secondary School
Similar Profiles
Jake LeahyJake Leahy
Dental Assistant at Aesthetic DentalDental Assistant at Aesthetic Dental
Vidya NairVidya Nair
Associate dentist at Aesthetic Dental CentreAssociate dentist at Aesthetic Dental Centre
Paige BushPaige Bush
Dental Assistant at Aesthetic Dental and Denture ClinicDental Assistant at Aesthetic Dental and Denture Clinic
Alia GafoorAlia Gafoor
Member at Robotics ClubMember at Robotics Club
Cindy DanielCindy Daniel
Administrative Assistant /Administrative Assistant/Front and Back Office Medical Assistant at Everside HealthAdministrative Assistant /Administrative Assistant/Front and Back Office Medical Assistant at Everside Health