Gerry Lewis
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
33
33
years of professional experience
1
1
Certification
Work History
General Manager
Grand Hotel Ltd T/A Radisson Aquatica Resort Barbados
06.2013 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Analyzed market trends and competitor activities to create competitive advantages.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
The Club Barbados Resort &Spa
06.2012 - 06.2013
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
Director Of Hotel Operations
Almond Resort Inc
01.2009 - 06.2013
- Managed day-to-day Hotel operations, scheduling staff and overseeing budget Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Executive Assistant Manager
Almond Resorts Inc.
01.2008 - 01.2009
- Assisted the Director Of Operations is all aspects of resort operations.
- Managed Food & Beverage Operation
- Assisted in talent acquisition efforts by participating in candidate interviews, screening resumes, and onboarding new hires.
- Formulated policies and procedure to stream line operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long term organizational growth .
Director of Operations
Crane Resorts & Residences
04.2007 - 01.2008
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Oversaw the operations of the Food and Beverage Department
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Oversaw day-to-day production activities in accordance with business objectives.
Assistant Director of Food and Beverage
Sandy Lane Hotel
06.2002 - 06.2006
- Assisted with the day to day operation of the Food & Beverage Department
- Increased customer satisfaction by implementing new food and beverage service initiatives.
- Enhanced team efficiency by streamlining processes in the Food and Beverage department.
- Managed budget for the department, ensuring cost-effective practices were consistently implemented.
- Implemented successful staff training programs to enhance knowledge and skills of Food and Beverage employees.
- Assisted in menu development with culinary team, balancing creative vision with profitability goals.
Room Service And Banquets Manager
Sandy Lane Hotel
11.2000 - 06.2002
- Managed 24 hour room service to Operation to 5 diamond standards
- Coordinated all banquets and special events
- Coordinated the set up and breakdown of conference and banquet rooms to meet facility standards and specifications
- Booked large groups for weddings, seminars, conferences and other events
Catering Sales Manager
Marriott Sam Lords Castle
06.1998 - 11.2000
- Increased event bookings by developing and implementing effective catering sales strategies.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Strengthened client relationships through consistent communication and excellent customer service.
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
Recreation And Entertainment Manager
Marriott Sam Lords Castle
06.1997 - 06.1998
- Managed the hotel's nightly entertainment.
- Partnered across departments to run smooth, professional events and activities.
- Trained and supervised recreation staff to consistently meet performance goals and customer service standards
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Recreation Supervisor
Marriott Sam Lords Castle
07.1996 - 06.1997
- Engaged participants in recreational activities and team building exercises.
- Developed positive and productive relationships with kids, parents and staff.
- Supervised groups of up to 20 children under age 12 from arrival through departure at end of day.
- Scheduled events in recreational facilities and monitored facility conditions
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
Clerical Officer
Barbados Tourism Investment Corporation
06.1991 - 06.1996
- Was exposed to Conference and Events Management
- Assisted with the supervision of Dover Convention Centre
- Assisted with the supervision of Sherbourne Conference Centre now (LESC)
Education
Professional Certification - Certified Hotel General Manager
Tourism HR Canada
Canada03.2023
MBA - Hospitality Administration And Management
UCAM University
Spain04.2022
MBA - Hospitality Administration And Management
Vern University Of Applied Sciences
Croatia 04.2022
MBA - Hospitality Administration And Management
Brittany University
France04.2022
Professional Certification - Certified Hotel Administrator
American Hotel & Lodging Educational Institute
USA2020
Certification - Financial Accounting
Harvard Business School
USA2020
Diploma - Hospitality And Tourism Management
University Of The West Indies
Bahamas2007
Skills
- Operations Management
- Food & Beverage Management
- Menu Planning
- Human Resources Leadership
- Analytical Skills
- Market Analysis
- Budgeting and Cost Control
- Marketing
- P&L Management
- Revenue Management
- Event Management
Certification
- Certified Hotel General Manager ,Tourism HR Canada - 2023
- Certified Hotel Administrator, American & Lodging Educational Institute - 2020
Languages
English
Native language
Spanish
Proficient
C2
Additional Information
Referees
Anderson Howard
Former Director Of Food & Beverage
Sandy Lane Hotel
Tel : 561-410-9261
Cheryl Corbin
Former Director Of Human Resources
Sandy Lane Hotel
Tel : 230-7604
WM Cumberbatch
Former Chief Executive Officer
Almond Resorts Inc
Tel : 230-5065
Timeline
General Manager
Grand Hotel Ltd T/A Radisson Aquatica Resort Barbados
06.2013 - Current
General Manager
The Club Barbados Resort &Spa
06.2012 - 06.2013
Director Of Hotel Operations
Almond Resort Inc
01.2009 - 06.2013
Executive Assistant Manager
Almond Resorts Inc.
01.2008 - 01.2009
Director of Operations
Crane Resorts & Residences
04.2007 - 01.2008
Assistant Director of Food and Beverage
Sandy Lane Hotel
06.2002 - 06.2006
Room Service And Banquets Manager
Sandy Lane Hotel
11.2000 - 06.2002
Catering Sales Manager
Marriott Sam Lords Castle
06.1998 - 11.2000
Recreation And Entertainment Manager
Marriott Sam Lords Castle
06.1997 - 06.1998
Recreation Supervisor
Marriott Sam Lords Castle
07.1996 - 06.1997
Clerical Officer
Barbados Tourism Investment Corporation
06.1991 - 06.1996
Professional Certification - Certified Hotel General Manager
Tourism HR Canada
MBA - Hospitality Administration And Management
UCAM University
MBA - Hospitality Administration And Management
Vern University Of Applied Sciences
MBA - Hospitality Administration And Management
Brittany University
Professional Certification - Certified Hotel Administrator
American Hotel & Lodging Educational Institute
Certification - Financial Accounting
Harvard Business School
Diploma - Hospitality And Tourism Management
University Of The West Indies
- Certified Hotel General Manager ,Tourism HR Canada - 2023
- Certified Hotel Administrator, American & Lodging Educational Institute - 2020
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