Fiona Kellman
Less Beholden Road, Chalky Mount
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am organized and dependable,successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. I am also skilled in processing transactions, handling cash, using registers and arranging merchandise and I maintain a high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
25
25
years of professional experience
Work History
Custodian
Fusion Rooftop
01.2015 - Current
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Kept building spaces premises clean inside and outside.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Checked in and stocked inventory throughout facility.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Custodian
Clean As A Whistle
03.2012 - 12.2014
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Expeditor/Restaurant Cashier
Kentucky Fried Chicken (KFC)
08.2007 - 01.2012
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Excellent communication skills, both verbal and written.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Organized and detail-oriented with a strong work ethic.
Floor Assistant
Sas Enterprises
08.2004 - 01.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Communication with customers professionally and proactively to provide product information and advice.
- Recommended accessories and complementary purchases to boost revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Key Operator
Cast Data Processing
02.2003 - 07.2004
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Verified data files prior to entry to maintain high data accuracy.
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records, and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
- Checked for accuracy by verifying data and records.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Followed data entry protocols, rules and regulations.
Store Assistant
Carlos Bakery
01.2000 - 12.2002
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Remained calm and composed in tense situations involving angry or upset customers.
- Greeted customers entering store and offered assistance with requirements.
- Located merchandise across various stores to address customer needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Certificate - Computer Science
GRK Computer School
Bridgetown, Barbados07.1997
Certificate - Hospitality
Reemac Hospitality Institute
Bridgetown, Barbados08.1996
High School Diploma -
Springer Memorial Secondary School
Bridgetown, St.Michael, Barbados07.1995
Skills
- Customer service-focused
- Problem-Solving
- Computer Literate
- Time Management
- Customer Assistance
References
- Natalie Murray
Social Worker
(246) 250-9053
- Jamila Thompson
Attorney-at-law
(246) 259-1859
Timeline
Custodian
Fusion Rooftop
01.2015 - Current
Custodian
Clean As A Whistle
03.2012 - 12.2014
Expeditor/Restaurant Cashier
Kentucky Fried Chicken (KFC)
08.2007 - 01.2012
Floor Assistant
Sas Enterprises
08.2004 - 01.2007
Key Operator
Cast Data Processing
02.2003 - 07.2004
Store Assistant
Carlos Bakery
01.2000 - 12.2002
Certificate - Computer Science
GRK Computer School
Certificate - Hospitality
Reemac Hospitality Institute
High School Diploma -
Springer Memorial Secondary School
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