Summary
Overview
Work history
Education
Skills
Timeline
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Eva English

Eva English

Glasgow

Summary

Highly polished service professional with extensive experience delivering five-star service within Business Class aviation and luxury hospitality environments. Recognised for discretion, reliability, and adaptability, with a proven ability to uphold exceptional standards while operating calmly and efficiently in high-expectation settings.

Demonstrates an exceptional level of attention to detail and a strong commitment to understanding and anticipating clients’ individual needs. Experienced in delivering consistently high-quality, personalised service, ensuring every aspect of the client experience is managed to the highest standard. Known for immaculate presentation, thoughtful service delivery, and the ability to maintain composure and precision in demanding environments.

British national, fully eligible to work in the UK, raised in Barbados with deep-rooted connections to the island, and possessing strong local knowledge and trusted contacts. Combines international experience with cultural awareness and flexibility, making her particularly well suited to a six-month Barbados-based appointment where top-quality service and professionalism are paramount.

Overview

19
19
years of professional experience

Work history

Cabin Crew

easyJet
Glasgow
04.2017 - Current
  • Ensured safe and secure onboard environment in compliance with aviation regulations.
  • Delivered consistent, high-quality customer service to diverse passengers.
  • Communicated effectively with passengers during delays and operational changes.
  • Handled customer concerns and complaints professionally, achieving positive resolutions.
  • Maintained impeccable grooming and professional standards consistently.
  • Trained in emergency procedures, CPR, and First Aid to ensure passenger safety.
  • Completed accurate reporting for inflight sales, incidents, and medical events.

Cabin Crew

Emirates Airlines
Dubai
08.2013 - 02.2017
  • Delivered premium service excellence to international business and first-class passengers.
  • Personalised customer experiences to meet individual needs and expectations.
  • Maintained expert knowledge of luxury onboard products and services.
  • Consistently exceeded airline safety and service standards through strategic planning.
  • Collaborated effectively within a multicultural team in a fast-paced environment.
  • Demonstrated exceptional grooming, etiquette, and brand representation at all times.

Senior Waitress

Metropolitan Cocktail Bar and Restaurant
Glasgow
03.2008 - 05.2013
  • Delivered exceptional service to VIP and repeat customers while managing large parties efficiently.
  • Trained and mentored new staff members, enhancing team performance and service quality.
  • Delegated tasks effectively during peak periods to ensure smooth operations.
  • Recognised as Waitress of the Year in 2010, 2011, and 2012 for outstanding contributions.

Personal Assistant

One Solution Group
Glasgow
07.2006 - 09.2007
  • Coordinated Director's diary, ensuring compatibility of all appointments.
  • Managed files, calls, visitors, and provided general administrative support.
  • Handled high-priority and confidential information with discretion.
  • Scheduled meetings for senior-level staff and arranged travel and dining.
  • Acted as initial point of contact for company leaders and clients.
  • Prioritised tasks while diligently tracking project timelines and deadlines.
  • Responded to client calls and emails, relaying messages for executives.
  • Maintained impeccable grooming standards in all professional interactions.

Education

Bachelor of Arts - English

University of Strathclyde
Glasgow
/2007 - /2012

A-Levels -

Pickering College
Ontario, Canada
/2004 - /2006

GCSEs - Caribbean Examinations Council

St Winifred's School
Barbados
/1999 - /2004

Skills

Five‐star service & luxury hospitality standards
Discretion, professionalism & confidentiality
Exceptional guest relations & personalised service

Event support & formal meal service
Strong organisation & attention to detail
Calm, adaptable, and proactive under pressure

Team collaboration in fast‐paced environments

Impeccable presentation & grooming standards

International travel & cultural awareness

Timeline

Cabin Crew

easyJet
04.2017 - Current

Cabin Crew

Emirates Airlines
08.2013 - 02.2017

Senior Waitress

Metropolitan Cocktail Bar and Restaurant
03.2008 - 05.2013

Personal Assistant

One Solution Group
07.2006 - 09.2007

Bachelor of Arts - English

University of Strathclyde
/2007 - /2012

A-Levels -

Pickering College
/2004 - /2006

GCSEs - Caribbean Examinations Council

St Winifred's School
/1999 - /2004
Eva English