EDWIN LEO
LOWLANDS,Christchurch
Summary
Very experienced sales professional with proven levels of high customer service. With my excellent communication skills combined with being a big team player I have continually developed a rapport with customers and colleagues. I am up to date with customer needs and buying trends from multiple markets which make my very eager to showcase those abilities with a new challenge.
Overview
16
16
years of professional experience
Work History
Retail Liquor and Tobacco Specialist
Heinemann Americas
Miami, FL
06.2022 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Engaged with customers and recommended products based on needs and requests.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation
- Delivered numerous presentations to guests from a variety of different demographics
Retail Liquor and Tobacco Specialist
Harding retail
Bristol, UK
05.2019 - 06.2022
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with direct management and shoreside team to drive team success.
- Offered product consultations and employed upselling techniques.
- Maintained accurate inventory and customer orders.
- Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
- Answered requests and concerns with friendly and knowledgeable service.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with solutions.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Greeted customers and provided expert sales and service to drive revenue.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Store Manager
Dufry Honduras
Roatan, Honduras
02.2010 - 07.2018
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Maintained stockroom condition to preserve product quality.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Assistant Store Manager
Dufry/Norwegian cruise lines
Miami, Florida
01.2008 - 02.2010
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Coached and developed store associates through formal and informal interactions.
Education
Some College (No Degree) - Supervisory Management
BIMAP
BARBADOSSkills
- Excellent communication skills
- Verbal/written communication
- Written and oral communication skills
- Team player mentality
- Market research and analysis
- Outgoing personality
- Negotiation Tactics
- Product Sales
- Relationship selling
- Presentation skills
Timeline
Retail Liquor and Tobacco Specialist
Heinemann Americas
06.2022 - Current
Retail Liquor and Tobacco Specialist
Harding retail
05.2019 - 06.2022
Store Manager
Dufry Honduras
02.2010 - 07.2018
Assistant Store Manager
Dufry/Norwegian cruise lines
01.2008 - 02.2010
Some College (No Degree) - Supervisory Management
BIMAP
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