Dr. Rashida Lorde DHA, LMSW
Stone Mountain
Summary
Manager Special Projects Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Healthcare Operations Manager
DaVita Dialysis
01.2023 - Current
- Manages the operations of the clinic, including costs, processes, staffing, and quality standards
- Provides leadership, coaching, and development plans for all direct reports
- Decreased the missed treatment rate from 7% to less than 5% over a six month period
- Lead team to win Southern Stars divisional spirit week competition
- Maintains integrity of medical and operations records and complies with all data collections and auditing activities
- Championed a patient-centered approach to care, emphasizing the importance of individualized treatment plans and empathetic communication with patients and their families.
- Enhanced overall performance of the facility through the development and implementation of new policies and procedures.
- Developed key performance indicators to measure departmental success, leading to targeted improvements in areas requiring attention.
- Increased staff retention rates by implementing comprehensive training programs and fostering a positive work environment.
- Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review
- Responsible for all required network reporting and on-site state or federal surveys
Nephrology Social Worker
DaVita Dialysis
10.2021 - 12.2022
- Collaborated with a multidisciplinary team to assess and address the psychosocial needs of patients with kidney disease, providing individual and family counseling services to promote emotional well-being and enhance coping mechanisms
- Facilitated support groups for patients and their families, fostering a sense of community and providing a platform for open discussion and shared experiences related to the challenges of living with kidney disease and undergoing dialysis treatments
- Conducted comprehensive assessments to identify available community resources and financial assistance programs, assisting patients in navigating the complex healthcare system and alleviating financial burdens associated with kidney disease treatment
- Developed and implemented educational programs and workshops, empowering patients and their families to actively participate in their care by providing information on treatment options, medication management.
Medical Social Worker/Transition Navigator
Enhabit Home Health and Hospice
02.2017 - 02.2022
- Assessed psychosocial needs of patients and their families, providing emotional support and counseling to promote effective coping strategies and improve overall well-being
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans, ensuring that the social and psychological needs of patients were addressed alongside their medical concerns
- Conducted thorough evaluations of patients' living arrangements and social support systems, making appropriate referrals to community resources and advocating for necessary interventions to enhance patients' quality of life
- Facilitated support groups and educational workshops for patients and their families, equipping them with the necessary skills and knowledge to navigate healthcare systems, manage chronic illnesses, and access available social services.
Nephrology Social Worker
American Renal Associates
11.2015 - 11.2020
- Conducted comprehensive assessments for patients with chronic kidney disease to identify psychosocial needs and develop individualized care plans, resulting in improved patient outcomes and satisfaction
- Collaborated with interdisciplinary healthcare teams, including nephrologists and nurses, to coordinate and facilitate timely access to resources and support services for patients undergoing dialysis treatment
- Provided counseling and emotional support to patients and their families, utilizing active listening and empathy to address their concerns and promote coping strategies in managing the challenges of chronic kidney disease
- Advocated for patients' rights and assisted in navigating healthcare systems, insurance coverage, and financial resources, ensuring equitable access to necessary medications, treatment, and social services.
Operations Manager/QDDP
Restore Care Incorporated
01.2012 - 10.2015
- Managed a team of 15 house managers and 200 caregivers to ensure adherence to state policies and procedures
- Developed and implemented individualized support plans for clients with developmental disabilities, ensuring their specific needs were met and promoting their independence and overall wellbeing
- Oversaw a team of direct support professionals, providing guidance and training on person-centered care approaches, resulting in improved quality of services and increased client satisfaction
- Conducted comprehensive assessments and evaluations to identify clients' strengths and areas of improvement, using data-driven insights to modify support strategies and achieve optimal outcomes
- Collaborated with interdisciplinary teams, including therapists, educators, and medical professionals, to coordinate and monitor the delivery of integrated care plans, ensuring seamless support and continuity of services.
Education
Doctorate - Healthcare Administration
Virginia University
Lynchburg, Virginia05.2022
Skills
- Communication proficiency
- Problem solving
- Team collaboration
- Verbal and written communication
- Time Management
- Staff Training and Development
- Complex Problem-Solving
- Project Management
- Cross-Functional Teamwork
- Interpersonal Skills
- Performance Tracking and Evaluation
- Process Improvement
- Documentation And Reporting
- Adaptability and Flexibility
Timeline
Healthcare Operations Manager
DaVita Dialysis
01.2023 - Current
Nephrology Social Worker
DaVita Dialysis
10.2021 - 12.2022
Medical Social Worker/Transition Navigator
Enhabit Home Health and Hospice
02.2017 - 02.2022
Nephrology Social Worker
American Renal Associates
11.2015 - 11.2020
Operations Manager/QDDP
Restore Care Incorporated
01.2012 - 10.2015
Doctorate - Healthcare Administration
Virginia University
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