Dr. Cheryl G. Moore
3 Coral Drive West, Haggatt Hall,St. Michael
Summary
Performance-driven and dynamic operations and training leader with extensive experience in team management, implementing new technology solutions, and designing training programs. Demonstrated expertise in aligning systems with business requirements, policies, and regulatory standards. Passionate about utilizing excellent organization and communication skills to effectively lead and manage teams. Results-oriented individual with a strong background in interfacing and consulting on business processes to drive success based on sound overall business judgment.
Overview
44
44
years of professional experience
Work History
President of Operations / Co-owner
R.C.M. Associates Inc.
07.2004 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Project Assistant
First Citizen International Bank
11.2015 - 01.2017
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Collaborated with cross-functional teams to test and launch a new computer system, ensuring seamless integration with minimal disruption.
- Supported training initiatives for staff during the system transition, reinforcing my ability to simplify and transfer technological concepts.
Manager
Ultimate Insurance and Financial Solutions Limited
02.2008 - 12.2010
- Oversaw general management, ensuring compliance and high-performance standards throughout the organization.
- Developed employee procedures, operational manuals, and incentive schemes that improved overall service quality.
- Significant increased business portfolio by adding major clients, including three hotel contracts, demonstrating analytical and strategic planning skills.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant to Managing Director
Allied Insurance Brokers
07.2006 - 12.2006
- Provided oversight on underwriting matters, renewals, receivables, payments, claims and managed any changes required.
- Assessed and advised on job descriptions within the Allied environment.
- Interacted and assisted software developers in creating a new software programme, as required by the Managing Director.
- Advised the Managing Director in relation to human resource management issues.
- Assisted and advised on administrative matters relating to operational profitability to ensure good daily office functionality.
Operations/ Underwriting Manager
Co-operators General Insurance Company Limited
01.1995 - 12.2003
- Ensured efficient workflow management by establishing clear priorities and monitoring progress regularly.
- Reduced loss ratios while maintaining competitive rates through diligent risk selection and adherence to company guidelines.
- Managed comprehensive operational strategies and spearheaded marketing initiatives, involving a significant component of staff training and software system adoption.
- Led projects that included collaborating with technical teams for software development, thereby enhancing analytical, technical, and mentoring skills.
- Reviewed policy applications thoroughly, ensuring accurate evaluation of risks in alignment with established guidelines.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Maintained compliance with regulatory requirements by staying updated on industry changes and adjusting policies accordingly.
- Established robust internal controls to minimize operational risks while maximizing profitability.
Clerical Officer/Senior Clerk/ Asst. Manager (Property Department)
Insurance Corporation of Barbados
04.1981 - 12.1994
- Progressed from Clerical Officer to Assistant Manager; managed underwriting for motor insurance and supervised new recruit training.
- Developed strong mentorship skills early in my career by coaching new team members, several of whom have advanced to senior roles in the insurance industry.
Education
Doctor of Divinity - Cum Laude
Summit Bible College
01.2019
Master of Business Administration (MBA) -
Henley Management College
01.2001
Graduate Diploma - General Management
University of the West Indies
01.1999
Supervisory Management -
Barbados Institute of Productivity and Management
01.1991
Skills
- Business development
- Operations oversight
- Operations management
- Strategic planning and execution
- Organizational development
- Teamwork and collaboration
- Staff management
- Goal setting
- Change management
Hobbies and Interests
- Traveling
- Life Coaching
Timeline
Project Assistant
First Citizen International Bank
11.2015 - 01.2017
Manager
Ultimate Insurance and Financial Solutions Limited
02.2008 - 12.2010
Assistant to Managing Director
Allied Insurance Brokers
07.2006 - 12.2006
President of Operations / Co-owner
R.C.M. Associates Inc.
07.2004 - Current
Operations/ Underwriting Manager
Co-operators General Insurance Company Limited
01.1995 - 12.2003
Clerical Officer/Senior Clerk/ Asst. Manager (Property Department)
Insurance Corporation of Barbados
04.1981 - 12.1994
Master of Business Administration (MBA) -
Henley Management College
Graduate Diploma - General Management
University of the West Indies
Supervisory Management -
Barbados Institute of Productivity and Management
Doctor of Divinity - Cum Laude
Summit Bible College
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