Donnelle Deane
Charnocks,Christ Church
Summary
I'm a responsible and ambitious person looking to use my event management and customer service talents in the workforce. Having studied and developed an intense love for the service industry, I am qualified in business management, customer service, marketing, and event management. Excellent communication and computer skills, as well as the ability to build rapport with clients.
Overview
9
9
years of professional experience
Work History
Product Support Specialist
Viral Nation
03.2024 - Current
- Data Entry
- Analyzing the clients preferences to ensure the best social media influencer is accepted
- Ability to work for Walmart, ESPN, Canada Dry & more
- Assisting work mates with necessary assignments
- Meeting deadlines
- Vetting creators for Meta Quest
- Reviewing creator platforms such as: YouTube, TikTok, Instagram, Facebook, Twitch and Twitter
- Following guidelines of the client (Meta Quest) to accept or decline creators
- Reaching any deadlines or stats given
- Learning about gaming content, games, metaquest VR & more to ensure the efficiency and effectiveness is maintained
- Understanding the difference between VR & AR, RPG & FPS & more
Entrepreneur, Marketing Strategist, Brand Representative, VA
01.2021 - Current
- Providing marketing tactics, strategies and tricks to small businesses, brands and entrepreneurs
- Managing social media accounts
- Business pitching
- Business coaching and brainstorming
- Interview preparation
- Document writing (curriculum vitaes, cover letters, business letters, contracts, agreements, proposals, invoice templates)
- Customer service
- Inbound & Outbound calls
- Email blasting
- Virtual Assistance (replying to customer queries, organizing bookings and interviews, reviewing documents and proposals, engaging with customers via social media, accompanying clients to radio and more)
- Sales Assistance
- Modeling clothing, accessories and more for stores
- Planning productions for small businesses such as photoshoots, videoshoots, reels, basic influencer content creation
- Social Media advertising
- Basic Accounting
- Organizing small mall promotions and organizing collaborations with talents and other entrepreneurs and marketers
- Sending invitations on behalf of bars/restaurants for menu launches and more
- Advertising business vacancies and shortlist candidates
Client Experience Expert
Northpoint Consulting Inc.
03.2023 - 09.2023
- Company Overview: Sagicor Bank Limited
- Learned the products and services offered
- Understood the company's goals
- Provided exceptional telemarketing and customer service
- Assisted clients via chat and phone
- Educated potential clients and existing clients on how the digital bank operates, how to become a client and about their products and services
- Worked closely with the permanent Client Experience Experts to troubleshoot and assist with further queries beyond my expertise
- Assisted in the training of new contractors
- Operate Zendesk
- Sagicor Bank Limited
Temporary Cashier, Full Time Hostess
La Cabane
12.2019 - 12.2020
- Greeting customers as they visit
- Documenting and managing reservations
- Providing and building great customer service and relations
- Problem Solving
- Table preparation
- Attentive to customers
- Upselling
- Taking and closing transactions
- Accounting
- Alerting guests on any delays and providing improvisations to assist with the wait service
- Worked closely with floor managers to maintain a smooth lunch into dinner transition and ensure the floor service remains organized
Entrepreneur/ Manager
Rave Promotions
01.2017 - 12.2020
- Promoted Events
- Advertised services
- Managed bookings and partnerships
- Represented various brands, businesses and events
- Managed and supervised a team of hostesses, models, brand ambassadors and promoters at events, photoshoots and videoshoots
- Having excellent time and money management
- Organizing payments
- Bottle service
- Managing social media pages and event ads
- Worked closely with photographers, artiste, deejays, influencers, promoters and more
Cashier
GJ's Associates
02.2016 - 11.2017
- Company Overview: Dover Market
- Greeted customers as they visit the convenient store
- Responsible for transactions and operating point of sale machines, cash register and lottery
- Merchandised
- Upselling
- In house promoting
- Dover Market
Customer Service Representative/ Customer Care
Km2 Solutions
03.2016 - 08.2016
- Consulted with long term, new and prospective customers, understood their needs and proposed ideal solutions
- Closed purchases and advised clients on refund, return and website policies
- Inbound calls
- Revised business policy, sales and refund methods
- Documented each phone call
- Data Entry
Education
Fundamentals of Marketing and Management, Small Business Development, Creation of Eective Business Plan, Principles of Marketing, Introduction to Business Law, Financial Statements and Budgets, Recruitment and Retention, Customer Service, Sales
Career Development Institute
12.2020
English A, English B, Mathematics, Integrated Science, Religious Education, History
The Lodge School
12.2018
Planning and Organizing, Event Hospitality, Proposal Writing, Creativity, Advertising, Public Relations, Law and Permissions, Event Resource Management, Invitations, Menu
Barbados Community College
12.2017
HIV Peer Educator ( Youth ) - Imparted basic knowledge about HIV, STDs & STIs, Encouraged participation in facets of the program amongst other youth peers, Educated youth at various primary schools and camps with the view to reduce stigma, Created acts and presentation scenarios to assist with explanations
Ministry of Education
12.2016
Skills
- Proficient in Microsoft Office & Word
- Verbal & written communication skills
- Engaging personality
- Great time management
- Planning & Organization
- Research
- Proficient in Google Platforms
- Basic Zendesk / Jira knowledge
- Strategic
- Business/ Brand Promotion
- Tech & social media savvy
References
- Erica Hinkson, Marketing Manager, Barbados, +1 246 231-2712
- Segirah Jones, Entrepreneur/ Group Specialist, Barbados, +1 246 269-4365
- David S. Benoit, Marketing Coordinator, Grenada, +1 473 410-4352
Key Qualifications
- Proficient in Microsoft Office & Word
- Verbal & written communication skills
- Engaging personality
- Great time management
- Planning & Organization
- Research
- Proficient in Google Platforms
- Basic Zendesk / Jira knowledge
- Strategic
- Business/ Brand Promotion
- Tech & social media savvy
Timeline
Product Support Specialist
Viral Nation
03.2024 - Current
Client Experience Expert
Northpoint Consulting Inc.
03.2023 - 09.2023
Entrepreneur, Marketing Strategist, Brand Representative, VA
01.2021 - Current
Temporary Cashier, Full Time Hostess
La Cabane
12.2019 - 12.2020
Entrepreneur/ Manager
Rave Promotions
01.2017 - 12.2020
Customer Service Representative/ Customer Care
Km2 Solutions
03.2016 - 08.2016
Cashier
GJ's Associates
02.2016 - 11.2017
Fundamentals of Marketing and Management, Small Business Development, Creation of Eective Business Plan, Principles of Marketing, Introduction to Business Law, Financial Statements and Budgets, Recruitment and Retention, Customer Service, Sales
Career Development Institute
English A, English B, Mathematics, Integrated Science, Religious Education, History
The Lodge School
Planning and Organizing, Event Hospitality, Proposal Writing, Creativity, Advertising, Public Relations, Law and Permissions, Event Resource Management, Invitations, Menu
Barbados Community College
HIV Peer Educator ( Youth ) - Imparted basic knowledge about HIV, STDs & STIs, Encouraged participation in facets of the program amongst other youth peers, Educated youth at various primary schools and camps with the view to reduce stigma, Created acts and presentation scenarios to assist with explanations
Ministry of Education