Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Donna Trotman

Don-Mar, #35 Enterprise, Ashby Drive, Christ Church,Nil

Summary

A proven achiever with a strong background in hospitality, demonstrated at Gems of Barbados Properties where I earned multiple Employee of the Month awards and a Perfect Attendance Award. Skilled in event planning and customer service, I excel in environments requiring dedication and a knack for enhancing guest experiences.

Overview

24
24
years of professional experience

Work History

Chauffeur

Korrec Auto Inc
11.2023 - Current
  • Communicate to ensure that all pick-up and drop-off times are accurate.
  • Prepared and serviced vehicles for chauffeur duties, ensuring they were fueled, clean and in good working order.
  • Greeted customers warmly upon arrival at their destination; provided helpful information about local attractions if requested.
  • Ensured that all documents related to vehicle registration were up-to-date at all times.
  • Prepare invoices and send them out in a timely fashion.
  • Respond to customers' questions and queries.

Lobster Alive - Waitress

Sugar Bay Hotel – Restaurant Hostess
11.2015 - 09.2016
  • Prepared checks accurately and processed payments promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Organized take-out orders efficiently according to customer requests.

Restaurant Steward & Assistant Waiter

Norwegian Cruise Line – Norwegian Dawn•
06.2013 - 01.2015
  • Maintained the cleanliness of the dining area and bar area.
  • Communicated effectively with kitchen staff about orders placed by guests.
  • Assisted in taking orders from customers accurately and efficiently.

Front Desk Clerk & Night Auditor

Gems of Barbados Properties – Savannah Hotel, Blue Horizon Hotel & Time Out at the Gap
09.2000 - 07.2011
  • I am willing to assume responsibility, am self-motivated, and possess a high degree of professional integrity that I have achieved over the years while working at the Gems of Barbados Properties.
  • Perfect Attendance Award and Employee of the Year Award for 2003.
  • Perfect attendance for the first six months of 2004.
  • Employee of the Month for May 2007, February 2010, April 2010, September 2010, and May 2011.
  • Updated computer system with current guest information.
  • Responded promptly to emails sent by customers seeking assistance with their stay.
  • Assisted in resolving customer complaints and inquiries in a timely manner.

Education

Polytechnic Introduction to QuickBooks -

Samuel Jackman Prescod
2011

Certification in Event Planning & Management -

Barbados Vocational Training Board
2010

Bachelor’s Degree - Sociology

University of the West Indies
2009

Associate Degree - Hotel Catering and Institutional Operations

2000

Skills

  • Learning French at Alliance Francaise
  • Knowledge of QuickBooks
  • Self-motivated
  • Excellent telephone etiquette
  • Verbal and written communication
  • Attention to detail

Interests

Interest & Activities , Travelling, watching television especially National Geographic documentaries, listening to music, reading, cooking, catering, Line Dancing, Shotokan 4 kyu Karate, Going to Church – St Christopher Nazarene

Timeline

Chauffeur

Korrec Auto Inc
11.2023 - Current

Lobster Alive - Waitress

Sugar Bay Hotel – Restaurant Hostess
11.2015 - 09.2016

Restaurant Steward & Assistant Waiter

Norwegian Cruise Line – Norwegian Dawn•
06.2013 - 01.2015

Front Desk Clerk & Night Auditor

Gems of Barbados Properties – Savannah Hotel, Blue Horizon Hotel & Time Out at the Gap
09.2000 - 07.2011

Polytechnic Introduction to QuickBooks -

Samuel Jackman Prescod

Certification in Event Planning & Management -

Barbados Vocational Training Board

Bachelor’s Degree - Sociology

University of the West Indies

Associate Degree - Hotel Catering and Institutional Operations

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Donna Trotman