Summary
Overview
Work History
Education
Skills
Personal Information
Training
Timeline
BusinessAnalyst
Donna S. Allman

Donna S. Allman

Christ Church

Summary

Talented professional with extensive freelance and remote working experience. Highly organized and self-motivated with strong interpersonal, communication, and problem-solving skills.

Demonstrated proficiency in problem-solving, analysis, productivity, and innovative use of new tools and techniques to achieve results. Developed more than 20 policies, countless tools, and 10+ applications across the Commission.

Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.

Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency.

Applying for positions to leverage strong leadership, interpersonal skills and communication to effectively manage employees.

Overview

26
26
years of professional experience

Work History

Contractor

Financial Services Commission
10.2022 - Current
  • Developed or enhanced procedures related to Supervisory and Regulatory requirements, numbering 10 to date
  • Created 6 applications to process regulatory requests more efficiently
  • Improved Fee Submission forms using that reduce turnaround time, unknown deposits, correct fee amounts and improve analysis
  • Generated 10+ feedback forms for internal and external circulation
  • Enrolled 80+ external entities and added 100+ new portal users to the Document Management System, reviving their interest in the process
  • Engaged 100+ stakeholders with follow-up emails and calls to resolve issues that arose (e.g
  • Addressed payments made without proper adequate documentation and provided assistance with issues)
  • Assisted management companies with resolving 5+ issues
  • Corrected mailing list errors for over 250 entities, forwarded updates to internal clients and and made overall recommendations.

Virtual Assistance Specialist

DSA Consultancies
01.2017 - Current
  • Efficiently managed and administered services to meet statutory requirements 2 months before deadline
  • Provided job board and recruitment services for 2 positions on request
  • Tutored real-world leadership and technology experience in 8-week sessions significantly engaging students

People & Systems Associate

SAEDI Consulting Barbados Inc.
11.2021 - 10.2022
  • Authored 10+ processes for a startup
  • Investigated cost-benefit and functionality of 2+ tools to improve efficiency
  • Liaised with 15+ international team members with respect to recruitment, screening, contracts, on-boarding, engagement, motivation and other related tasks
  • Supported business development, budgeting, bidding, the writing of proposals, work-plans and more for 5+ Consultancy projects
  • Ensured smooth functioning of the main communications and data tool for 10+ associates as Slack Workspace Administrator.

Contractor

Financial Services Commission
04.2021 - 09.2021
  • Assisted with administrative services (meeting minutes, board papers, work-plans) with 1 week or less turnaround freeing up the department head for other tasks
  • Drafted and evaluated bids for 2 Requests for Proposals
  • Supported AML functions for a 6-month period
  • Coordinated task scheduling and monitored the work of 5 team members during the AML Consultancy using own Excel tracker.

Human Resources Officer (Ag.)

Financial Services Commission
06.2018 - 06.2020
  • Documented 40+ process maps of FSC's HR processes
  • Changed the paper-based filing system from chronological order system to an alphabetical system by last name, therefore reducing retrieval of categorized personnel data to less than 1 minute
  • Composed an HR Administrative manual containing > 10 templates
  • Drafted 10+ policies (e.g Bonding, displaying of Safety Data Sheets, a Sick Room policy, Dress Code, Employee Assistance)
  • Organized own personal electronic work files structure for 60+ employees for handover for possible HRIS upload
  • Streamlined travel arrangements with a reusable Excel template complete the process in as little as 2 days down from 2 weeks, training 5 admin staff in its usage
  • Constructed HR reports e.g absenteeism that provided actionable insights for executive management
  • Generated 5+ templates e.g., job letters could be produced in 1 hour down from 2 days
  • Initiated an evaluation of the HRIS to expand usage.

Tutor

Career Development Institute
06.2017 - 06.2018
  • Conducted teaching sessions in Organizational Management for supervisors and aspiring managers with a high attendance rate and minimal dropouts (2 people over 2 year groups of over 30 students) and commendable final grades
  • Facilitated 20+ students' academic improvement using PowerPoint and Google Classroom to manage their performance
  • Produced over 12 weeks' worth of class and exam material.

Manager

Prosoft Development Inc. (formerly Prosoft International Inc.)
07.1998 - 05.2017
  • Defined the major processes within the first 2 months of operation
  • Scheduled, supervised and directed the work of 10 - 15 administrative and IT employees within a project-oriented framework
  • Authored 10+ business requirements for large and small projects assigned by the parent company and external entities
  • Spearheaded the development of 15+ standard operating procedures
  • Analyzed software, hardware and business processes as required over a 10-year period
  • With a USD50,000.00 budget, implemented a call center environment within 1 month
  • Fostered a core team with low turnover and absenteeism rates (less than 1%)
  • Implemented the first ever targeted performance management system for 6 software development staff
  • Performed HR functions (e.g
  • Recruitment, mentoring supervisory prospects, counseling, health plan administration, conflict resolution, discipline, appraisals and more) for 10 - 15 employees
  • Conducted/sourced trainers for 10+ new skill sets
  • Developed 10+ motivational tools to keep staff engaged.

Education

MBA -

University of The West Indies

B Sc. Public Administration (Upper 2nd Class Honours) -

University of The West Indies

Skills

  • Business Process Analysis and Design
  • Projects Scheduling
  • Standards and Procedures
  • Motivation
  • Training
  • Leadership
  • Problem-solving and root-cause analysis skills
  • Ability to synthesize multiple sources of information
  • Flexibility and adaptability
  • Ability to work in ambiguous situations
  • Strong coordination skills
  • Ability to manage multiple projects simultaneously with high attention to detail

Personal Information

Title: People & Systems Practitioner

Training

  • Procurement & Sourcing Introduction, Budgeting and Scheduling Projects (Coursera)
  • Development of Standards and Procedures, Business & Physical Process Design, Database techniques, Cable & Wireless, London.
  • Training the Trainer, BIMAP, Online Facilitation Training for Prospective Facilitators, The University of the West Indies.
  • External Verification Training in Assessment Procedures TVET Council
  • Associate Degree in Computer Studies, Barbados Community College.
  • Database Design: Oracle and Dec Rdb.

Timeline

Contractor

Financial Services Commission
10.2022 - Current

People & Systems Associate

SAEDI Consulting Barbados Inc.
11.2021 - 10.2022

Contractor

Financial Services Commission
04.2021 - 09.2021

Human Resources Officer (Ag.)

Financial Services Commission
06.2018 - 06.2020

Tutor

Career Development Institute
06.2017 - 06.2018

Virtual Assistance Specialist

DSA Consultancies
01.2017 - Current

Manager

Prosoft Development Inc. (formerly Prosoft International Inc.)
07.1998 - 05.2017

MBA -

University of The West Indies

B Sc. Public Administration (Upper 2nd Class Honours) -

University of The West Indies

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Donna S. Allman