Dionne Richards
Bridgetown
Summary
Compassionate Cargiver possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in Elderly Care. Collaborative team player with strong clinical and interpersonal skills. Available 40+ hours per week, weekends and evenings. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Elderly Caregiver
Priority Nursing Services
01.2024 - Current
Caregiver
Emanii Aging Care
08.2022 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
Km2 Solutions
03.2018 - 06.2022
- Responded to telephone inquiries and complaints following standard operating procedures
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained an updated knowledge base of current products, services, pricing, promotions
Customer Service Manager
Teleperformance Canada
02.2015 - 12.2017
- Managed customer service staff by communicating expectations and monitoring and analyzing results
- Recruited and trained employees, fostering customer service mission and objectives
- Interacted with customers to quickly handle escalated queries and complaints
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance
- Developed and maintained strong customer relationships and networks within designated sales territory
- Adapted to and remained flexible in changing, fast-paced work environment
Office Assistant
614 Salvation Army
01.2017 - 03.2017
- Supported staff by performing data entry and completing administrative duties
- Scheduled appointments, maintaining calendars for personnel
Sales Representative
Laurie Dash Craft & Toy Shop
11.2010 - 01.2011
Education
Certification In Computer Management -
Skill Training
Christ Church11.2008
High School Diploma -
LESTER VAUGHAN SECONDARY SCHOOL
St Thomas06.2008
Skills
- Critical Thinking
- Customer Data Confidentiality
- Managing Multiple Tasks
- First-Tier Technical Support
- Clerical Support
- Issue and Complaint Resolution
- Compassionate Caregiving
- Activities of Daily Living
- Patient Care
- Patient Companionship
- Personal Hygiene Assistance
- Dementia Care
- Emotional Support
- Basic Housekeeping
Certification
- Drivers License
- Forklift License
- Care Certificate (CPD ACCREDITED)
- Medical Office Assistant
Languages
Spanish
Personal Information
Date of Birth: 11/20/91
Volunteer Experience
01/01/17 - 03/01/17, Office Assistant, 614 Salvation Army, Toronto, ON, Supported staff by performing data entry and completing administrative duties., Scheduled appointments, maintaining calendars for personnel.
Timeline
Elderly Caregiver
Priority Nursing Services
01.2024 - Current
Caregiver
Emanii Aging Care
08.2022 - 01.2024
Customer Service Representative
Km2 Solutions
03.2018 - 06.2022
Office Assistant
614 Salvation Army
01.2017 - 03.2017
Customer Service Manager
Teleperformance Canada
02.2015 - 12.2017
Sales Representative
Laurie Dash Craft & Toy Shop
11.2010 - 01.2011
Certification In Computer Management -
Skill Training
High School Diploma -
LESTER VAUGHAN SECONDARY SCHOOL
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