Destiny Holder
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Underwriting Assistant
Crucible International
01.2024 - Current
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance.
- Continuously sought opportunities to improve personal performance, incorporating feedback from supervisors and peers into daily work processes.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Facilitated efficient policy changes by proactively reviewing accounts prior to expiration dates, and completing relevant adjustments.
Customer Service Representative
KM2 Solutions
09.2023 - 12.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Representative
Cashwiz Ltd
01.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Review contracts with clients and developed relationships with key personnel.
- Responded to customer calls and messages to answer questions about products and services.
- Described product highlights and benefits to help guide purchasing decisions.
- Operated cash drawer for cash, check, and credit card transactions with excellent accuracy levels.
Education
Christ Church Foundation
07.2020
Advanced Management Services
07.2018
The Alexandra School
07.2017
Skills
- Research abilities
- Data Interpretation
- Active Listening
- Critical Thinking
- Interpersonal communication skills
- Customer Needs Assessment
Certification
Quickbooks
Beginners Nail Technology
Garment Making
Eyelash Extensions
Waxing
Beginners Barbering
Timeline
Underwriting Assistant
Crucible International
01.2024 - Current
Customer Service Representative
KM2 Solutions
09.2023 - 12.2023
Sales Representative
Cashwiz Ltd
01.2022 - 12.2022
Christ Church Foundation
Advanced Management Services
The Alexandra School
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