Deon Marshall
White Hall Terrace St Michael
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
Work History
Bartender
Tamarind Hotel
05.2011 - Current
- Managed bar area including cocktail design and menu, inventory, regulation compliance, and high-quality customer relationships to increase restaurant value
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to ensure high volume of daily and weekly sales
- Created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude
- Developed innovative cocktail menus that attracted new patrons and increased overall sales.
- Ensured compliance with local health codes and liquor laws by maintaining a clean and safe establishment at all times.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
Bar Manager
Tipsy Tequila Bar
07.2020 - 03.2022
- Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals
- Hiring and training staff to provide excellent service to patrons
- Creating effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours
- Ensuring licenses are updated and in line with current legislation
- Working with diverse personalities both on the staff and patrons
- Planning and taking part in promotional events
- Diffusing tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed
- Maintaining a fun, safe atmosphere for patrons
Butler
Private Villa
06.2017 - 01.2020
- Meet guests when arrive and getting them settled in their rooms
- Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc
- Have a thorough understanding of all spirits and specialty foods in stock
- Assess and restock wine and spirit collections as necessary
- Serve meals and pour drinks for guests
- Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
- Run errands for guests when necessary
- Recommend and arrange amenities for guests
- Perform all duties with discretion, professionalism and a pleasant demeanor
- Supervised staff of 15 by maintaining work schedule, distributing assignments and paychecks to staff and offering assistance with work duties.
Cashier
Popular Supermarket
09.2003 - 08.2011
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensure pricing is correct
- Issue change, receipts, refunds, or tickets
- Redeem stamps and coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Resolve customer complaints, guide them and provide relevant information
Food and beverage Server
Turtle Beach hotel / Crystal Cove Hotel
03.2004 - 04.2010
- Take food and drink orders from customers accurately and with a positive attitude
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Engage with customers in a friendly manner
- Knowledge of the menu, with the ability to make suggestions
- Ensure tables are enjoying their meals and take action to correct any problems
- Collect payments from tables
- Prepare checks that itemize and total meal costs and sales taxes
Education
The Grantley Adams Secondary
Fundamentals of Management -
University of California, Irvine
Supervisor Management -
Barbados Institute of Management and Productivity
Food and Beverage Management -
Bocconi University
Human Resources Management -
University of Minnesota
Skills
- Attention to Detail
- Problem Solving
- Critical Thinking
- Communication
- Strong Work Ethic
- Adaptability
- Collaboration
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Team Leadership
- Decision-Making
Hobbies and Interests
- Photography
- Traveling
- Meet new people
- Food & Beverage advance service technique
- Music
- Being creative
References
- Miss Mesha Thompson, Senior Restaurant supervisor, Unna Luxury Resorts SRL, 1(246) 824-9139
- Miss Kim Lewis, General Manager, Waves Hotel, 1(246) 243-9090
Timeline
Bar Manager
Tipsy Tequila Bar
07.2020 - 03.2022
Butler
Private Villa
06.2017 - 01.2020
Bartender
Tamarind Hotel
05.2011 - Current
Food and beverage Server
Turtle Beach hotel / Crystal Cove Hotel
03.2004 - 04.2010
Cashier
Popular Supermarket
09.2003 - 08.2011
Fundamentals of Management -
University of California, Irvine
Supervisor Management -
Barbados Institute of Management and Productivity
Human Resources Management -
University of Minnesota
The Grantley Adams Secondary
Food and Beverage Management -
Bocconi University
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