Denise Johnson
Bishops Road
Summary
Dynamic customer service professional with extensive experience in the Retail Industry, excelling in cash handling and fostering client relationships. Proven track record in enhancing customer satisfaction through effective issue resolution and team mentorship. Recognized for reliability and strong work ethic, consistently improving operational efficiency and promoting brand loyalty. Skilled in communication, negotiation, and problem-solving, with strong focus on teamwork and adaptability to changing business needs. Known for reliability, flexibility, and results-oriented approach that consistently meets and exceeds targets.
Overview
29
29
years of professional experience
Work History
Customer Sales Representative/Cashier
Hanschell Inniss Limited
12.2004 - 05.2020
- Resolved customer inquiries and issues, maintaining high support standards and promoting brand loyalty.
- Assisted in training new cashiers on operational procedures and systems.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register and balanced cash drawers daily.
- Inspected merchandise for quality and arranged proper display location on floor.
Supervisor
Beauty & Soul Cosmetique
07.2001 - 08.2003
- Supervised daily operations, ensuring smooth workflow and timely completion of tasks.
- Mentored team members, fostering skill development and improving overall performance.
- Managed scheduling to optimize staffing levels during peak hours, improving overall workflow.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cashier/Supervisor
Carlton Supermarket Limited
01.1991 - 06.2001
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Managed cash handling processes, maintaining accuracy in transactions and customer accounts.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Education
Ellerslie Secondary School
Black Rock, Saint Michael Barbados07-1983
Skills
- Patience and resilience
- Reliability and punctuality
- Written and verbal communication
- Customer service
- Cash handling and mangement
- Work ethic and integrity
- Time management skills
Additional Information
Dominic Johnson
dominic_johnson@live.com
1-246-850-9740
Dominic Johnson
dominic_johnson@live.com
1-246-850-9740
Timeline
Customer Sales Representative/Cashier
Hanschell Inniss Limited
12.2004 - 05.2020
Supervisor
Beauty & Soul Cosmetique
07.2001 - 08.2003
Cashier/Supervisor
Carlton Supermarket Limited
01.1991 - 06.2001
Ellerslie Secondary School