Deirdre Thompson-Carrington

• Organize and facilitate meetings associated with research activities.
• Foster relationships with clients and assist with budgets and contracts for new products and services.
• Perform minor audits to ensure adherence to policies, procedures and guidelines
• Gather and organize information for research purposes.
• Collaborated with team members to initiate best practices to achieve organizational goals.
• Write research papers, reports, reviews and summaries regarding market rates for loans and other financial products.
• Implemented various process improvements for staff of operation's units to ensure effective and efficient workflow.
• Created product development proposals for member-based referral program.
• Manage and coordinate organisation's referral program with over 50 participants

Acted in this position on various occasions over the last 5 years.

• Day to day supervision of 4 to 12 Member Service Representatives to ensure efficiency and accuracy as they perform their daily tasks.
• Assist with managing Branch daily.
• Daily report creation for compliance and audit purposes
• Atm and Fast Deposit reconciliation
• Assist with bank deposits
• Signing off Member Service Representatives daily to ensure cash balance and other regulatory requirements are met

• Ensured member queries/complaints were appropriately addressed and member satisfaction attained for persons entering credit union premises
• Address and or resolve any member problems associated with Internet or Mobile Banking.
• Offered friendly and efficient service to customers, handled challenging situations, identified issues, analyzed information and provided solutions to problems.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Handled over 100 calls daily while assisting with E-services and other tasks

• Weekly Payroll creation and distribution for persons working with the Messing department
• Billing of local and overseas agencies for messing services offered during training sessions
• Assisted in event planning, eg; (Passing out Parades, Office functions, Training sessions)
• Used coordination and planning skills to achieve results according to schedule.