Summary
Overview
Work History
Education
Skills
Certification
Timeline
Waitress

SHEMIAH ALLEYNE

MountStandFast.St James

Summary

Enthusiastic ,reliable and professional individual who takes pride in providing excellent customer service and creating memorable experiences for guest. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress

The Rustic Chef
09.2024 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely food and beverage delivery.
  • Collaborated with kitchen staff to accommodate special dietary requests and preferences.
  • Trained new staff on restaurant policies, menu items, and service techniques.
  • Handled cash transactions accurately and processed payments promptly.
  • Monitored dining area to maintain cleanliness and guest satisfaction levels.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Operated POS terminals and cash drawer balancing.
  • Operated POS system to handle sales, returns, and exchanges.
  • Accurately recorded orders into the POS system, reducing errors and improving efficiency in the kitchen.
  • Used POS system to process cash, credit and debit payments.
  • Transacted food and drink orders at POS in person and by phone.
  • Completed cash and credit card transactions accurately using POS software.

Waitress

Mango Bay Hotel
02.2024 - Current
  • Adhered to all cash handling procedures while processing transactions through register system.
  • Prepared beverages such as coffee, tea, and soft drinks according to customer requests.
  • Assisted other wait staff members during busy shifts by clearing plates quickly from guest's tables.
  • Informed customers about daily specials or menu changes upon request.
  • Greeted guests courteously and seated them at tables.
  • Communicated with kitchen staff regarding customer allergies or preferences.
  • Replenished supplies such as napkins and utensils in dining area.
  • Assisted with setting up dining room, including arranging tables and chairs.
  • Checked on guests periodically to ensure satisfaction with each course of meal served.

Cashier

Duty Free Barbados
11.2023 - 01.2024
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Server

Bikini Beach
09.2023 - 11.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Addressed complaints to kitchen staff and served replacement items.

Supervisor

Little Caesar's Barbados
01.2020 - 08.2023
  • Greeting customers and responding to orders
  • Expediting
  • Answering telephone calls
  • Preparing & serving food
  • Cleaning and organizing work stations
  • Operating cash register Supervisor
  • Supervising crew staff
  • Monitor and provide adequate training to all employees
  • Manage finances
  • Coordinate and train staff
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Gathered, organized and input information into digital database.
  • Completed store opening and closing procedures and balanced tills.
  • Documented daily production and materials usage in excel spreadsheet to track data.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed over 50 customer calls on weekends
  • Monitored workflow to improve employee time management and increase productivity

CREW MEMBER/CASHIER

Little Caesar’s Barbados
01.2020 - 09.2021
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Worked well with teammates and accepted coaching from management team

FOOD SERVER

Greg Alleyne
09.2016 - 01.2020
  • Friendly’s Grill And Works
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Garnished dishes and delivered items quickly to customers to minimize wait times
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Cultivated warm relationships with regular customers

Education

Benskin's Hospatality School

The Ellerslie School

Aruthur Smith Primary

St James Primary

Skills

  • Written and Verbal Communication
  • Interpersonal skills
  • Team Building
  • Self-Motivated
  • Strong time management skills
  • Leadership skills

Certification

  • English A
  • (Grade 2)
  • Food Nutrition
  • Grade 2
  • Electronic Document And Preparation Management
  • (Grade 3 )
  • Social Studies
  • (Grade 3)
  • Principles Of Business (Grade 2)
  • Certificate in Waitress And Bar-tendering
  • (Pass)

Timeline

Waitress

The Rustic Chef
09.2024 - Current

Waitress

Mango Bay Hotel
02.2024 - Current

Cashier

Duty Free Barbados
11.2023 - 01.2024

Server

Bikini Beach
09.2023 - 11.2023

Supervisor

Little Caesar's Barbados
01.2020 - 08.2023

CREW MEMBER/CASHIER

Little Caesar’s Barbados
01.2020 - 09.2021

FOOD SERVER

Greg Alleyne
09.2016 - 01.2020

Benskin's Hospatality School

The Ellerslie School

Aruthur Smith Primary

St James Primary

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