Davina Pile
Barbados
Summary
Passionate Food and Beverage professional using proven hospitality expertise to provide first-class customer experiences. Combining exceptional planning, strategy and leadership abilities to develop outstanding service teams.
Overview
11
11
years of professional experience
Work History
Executive Administrative Assistant
Sandals Barbados Resort and Spa
12.2022 - Current
- Handled scheduling for Managing Director's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes by responding to guest queries and/or complaints.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Organized and updated schedules for executives.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Implemented updated policies and practices for organization and monitored effect.
- Handled confidential and sensitive information with discretion and tact.
Food & Beverage Coordinator
Sandals Barbados Resort & Spa
03.2017 - 12.2022
- Assist with any administrative duties requested by Food & Beverage Director or Assistant Director
- Payroll (ACM system) for 249 team members in Dining Room, 186 team members in Kitchen and 68 team members in stewarding
- Order and control food stock, stationary, general and cleaning supplies for restaurants
- Managing monthly expense budget for Dining Room department
- Order wines for restaurant 19 restaurants
- Filing and organizing documents
- Supervising Culinary Concierge in daily duties
- Manage Restaurant Reservations System for 5 reservations required restaurants
- Planning dine around (within resort at 20 dining options) and special dinners for large groups
- Assist with resolution of complaints/ queries calmly and professionally to achieve positive customer outcomes
- Manage TLC for assigned rooms (outreach program for guests to ensure stay is enjoyable & take any action to rectify any guest issues)
- Manage and coordinated team of 10 Candlelight Servers and trained each to complete quality customer service while following service SOP set by company
- Training and newly hired managers or supervisors on systems used but resort (Oracle, ACM time clock, INFOR)
- Planning and coordinating food and beverage related activities for incentive, social and wedding groups
- Manage group guest satisfaction
- Produce convention staff schedule and payroll
Culinary Concierge, Sandals Barbados Resort & Spa
01.2015 - 03.2017
- Take and manage over 50 reservations per day for all reservation restaurants on resort
- Assist guest with dine around plans for resort (groups and individuals)
- Guide guest in dining options as it relates to their dietary requirements or allergies
- Handle guest complaints related to dining and service in swift and professional manner through active listening, conflict resolution and dynamic communication skills to optimize guest satisfaction
- Respond via email to any queries guest may have which are allergy or dining related
- Accurately maintained organized, updated files in digital and physical formats for all allergy guests
- Provided first-class customer care through efficient, helpful, friendly service, improving likelihood of repeat custom
- Utilized menu knowledge to assist customers with product selection and ordering, meeting specific individual requirements
- Ensuring seamless communication between guest, restaurant and kitchen to reduce guest wait time at restaurant when requesting special menus or items
- Oversaw daily operations to achieve high productivity levels
- Handled high-volume telephone and email enquiries to minimize backlogs.
Pastry Cook
Elegant Hotels
01.2013 - 02.2014
- Prepare all desserts and pastries for over 100 guests daily
- Help manage all stock in Pastry Shop
- Take inventory
- Performed task of creating buffet selection and chef special dessert daily
- Maintained and controlled pastry kitchen supply inventory through law of FIFO
- Applied culinary expertise toward development of seasoned, complex and specialty foods
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
Pastry Cook
Zuchter Berk Kosher Catering
01.2012 - 12.2012
- Coordinating 3-4 tastings weekly
- Manage organization of desserts and plating styles for events
- Prepare over 30 desserts and pastries daily
- Performed task of making delicious kosher desserts while maintaining quality and standards set for fine dining
- Closely followed recipes and plating standards, maintaining consistency across production processes
- Applied culinary expertise toward development of seasoned, complex and specialty foods.
Education
Graduate with Associate Degree -
Barbados Community College
Barbados06.2006
Certificate of Higher Education : QuickBooks Accounts - undefined
QBMED Institute
2020
Associate Degree - Applied Science of Culinary Arts
2006
Certificate - Customer Service Management
American Hotel And Lodging Educational Institute
Online03.2023
Skills
- Proficient in preparation of vegan & kosher desserts
- Proficient in
- Microsoft Office Suite including Microsoft Word, Microsoft PowerPoint
- Fast and efficient learner
- Proficient in ACM system
- Proficient in Oracle system
- Proficient in INFOR system
- Work well and efficient with little to no supervision
- Confident & efficient leader
- Customer complaint handling
- Training
- Staff supervision
- Travel Arrangement Coordination
- Maintain Filing Systems
Additional Information
- AWARDS AND ACCOLADES , Nominated for top revenue generator in 2015 Winner of top wine seller in 2015 Nominated for Circle of Joy in 2016 Nominated for the Mover & Shaker Award in 2018
- Foreign cultures & food .
Timeline
Executive Administrative Assistant
Sandals Barbados Resort and Spa
12.2022 - Current
Food & Beverage Coordinator
Sandals Barbados Resort & Spa
03.2017 - 12.2022
Culinary Concierge, Sandals Barbados Resort & Spa
01.2015 - 03.2017
Pastry Cook
Elegant Hotels
01.2013 - 02.2014
Pastry Cook
Zuchter Berk Kosher Catering
01.2012 - 12.2012
Graduate with Associate Degree -
Barbados Community College
Certificate of Higher Education : QuickBooks Accounts - undefined
QBMED Institute
Associate Degree - Applied Science of Culinary Arts
Certificate - Customer Service Management
American Hotel And Lodging Educational Institute
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