Davian Griffith
Kirtons #2
Summary
Dynamic car wash professional with a proven track record at The East Connection, excelling in customer service and efficient cleaning techniques. Recognized for enhancing workflow efficiency and training staff, resulting in improved customer satisfaction and reduced turnaround times. Committed to safety procedures and maintaining high-quality standards in all operations.
Overview
3
3
years of professional experience
Work History
Car Wash Employee
The East Connection
08.2022 - Current
- Assisted customers with service options, enhancing overall satisfaction and experience.
- Maintained cleanliness of work area to promote a safe and efficient environment.
- Collaborated with team members to streamline workflow processes during peak hours.
- Handled customer inquiries and resolved concerns promptly to maintain positive relations.
- Participated in training sessions for new employees, fostering a supportive learning environment.
- Monitored inventory levels of cleaning supplies and reported shortages to management.
- Assisted in training new employees, ensuring they were knowledgeable about company procedures and safety guidelines.
- Improved customer satisfaction by providing efficient and thorough car wash services.
- Ensured a positive customer experience through attentive listening, addressing concerns, and resolving issues in a professional manner.
- Ensured quality results for customers by closely inspecting each vehicle before releasing it from the car wash area.
- Boosted overall efficiency by assisting coworkers in prepping vehicles for the washing process, including removing debris from exterior surfaces.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Maintained records of cleaning activities.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Demonstrated excellent time management skills by effectively juggling multiple tasks during peak hours and ensuring timely service for each customer.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Collaborated with other employees to ensure optimal workflow during busy periods of operation.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
- Maintained high levels of cleanliness within the facility by regularly sweeping floors, emptying trash receptacles, and wiping down surfaces.
- Promoted a safe work environment by following all company protocols and reporting any hazards or concerns to management.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Removed dirt and debris from vehicle and equipment interiors.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Wiped down and polished interior and exterior surfaces.
- Applied wax and sealants to exterior of vehicles and equipment.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Polished windows and mirrors of vehicles and equipment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Utilized high-pressure washers to clean vehicles and equipment.
- Achieved customer satisfaction by providing high-quality professional service.
- Maintained positive relationships with returning customers through friendly interactions while efficiently processing transactions at the cashier station.
- Maintained and repaired car wash equipment to meet operational demand.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Reduced customer wait times by streamlining the car wash process and working effectively with team members.
- Facilitated smooth daily operations by performing routine maintenance checks on equipment and promptly addressing any issues that arose.
- Increased repeat business through excellent customer service and attention to detail.
Car Washer Supervisor
The East Connection
08.2024 - 03.2025
- Supervised daily car washing operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored staff on effective cleaning techniques and equipment usage.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround times.
- Coordinated scheduling for team members to optimize productivity during peak hours.
Education
Cxc -
Graydon Sealy Secondary School
Paddock Road, St Michael 07.2024
Skills
- Excellent customer service
- Reliability and punctuality
- Efficient cleaning techniques
- Safety procedures
Timeline
Car Washer Supervisor
The East Connection
08.2024 - 03.2025
Car Wash Employee
The East Connection
08.2022 - Current
Cxc -
Graydon Sealy Secondary School