Darren Downes
Oxnards, St. James
Summary
- High-energy, offering over 6 plus years of customer service experiences. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. ACCOMPLISHMENTS Barbados Cadet Corps Project Sunshine ( Enhancing the backyards for Spooner Hill Senior Citizens Home for recreational purposes )
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Food Waiter
The Lonestar Restaurant
12.2023 - Current
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Increased table turnover rate by promptly taking orders, serving food, and addressing any customer concerns.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Agent
Air Canada
10.2023 - 12.2023
- Improved customer satisfaction by providing timely and effective resolutions to their concerns.
- Enhanced client retention rates through building strong rapport and addressing issues promptly.
- Streamlined communication channels for a more efficient customer support experience.
- Delivered exceptional service by resolving customer inquiries in a professional and empathetic manner.
- Collaborated with team members to continually improve processes, leading to increased efficiency and productivity.
Hotel Junior Concierge
Sandals Barbados
03.2022 - 10.2023
- Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Restocked and organized in-room bars.
- Completed inventory counts and storeroom restock.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Checkout Clerk
Carlton Supermarket
12.2016 - 07.2021
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Reviewed weekly sales ads and monitored price changes
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
- Worked flexible schedule and extra shifts to meet business needs
- Completed inventory counts and ordered merchandise
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative /Paint Mixer
Berger Paints Barbados Ltd
07.2019 - 09.2019
- Kept detailed records of equipment problems and reported irregularities to supervisor
- Checked incoming orders and organized new stock
- Responded to customer requests for products, services and company information
- Operated blending and other machinery safely and in conformance with manufacturer instructions
- Accurately measured and blended materials according to specifications
- Monitored production equipment and mixers for efficient and safe operation.
Education
Certificate | Graphic Design And Print Technology -
Samuel Jackman Prescod Polytechnic
2018
High School Diploma -
Ellerslie Secondary School
2016
Skills
- Customer assistance
- Product and service sales
- Time management skills
- Stocking and replenishing
- Product knowledge
- Written and verbal communication
- Creative problem solving
- Professional and calm when challenges present themselves
- Equally effective working alone as well as with a team
Additional Information
- Mila Serieux- Kendal Hill, Christ Church
Telephone (246) 231-4707
Recruiter and Client Associate-True North Executive Search
- Beverly Chandler - Jackson Terrace, St. Michael
Telephone (246) 253-8349
Social Worker- Ministry of People Empowerment and Elder Affairs
Timeline
Food Waiter
The Lonestar Restaurant
12.2023 - Current
Customer Agent
Air Canada
10.2023 - 12.2023
Hotel Junior Concierge
Sandals Barbados
03.2022 - 10.2023
Customer Service Representative /Paint Mixer
Berger Paints Barbados Ltd
07.2019 - 09.2019
Checkout Clerk
Carlton Supermarket
12.2016 - 07.2021
Certificate | Graphic Design And Print Technology -
Samuel Jackman Prescod Polytechnic
High School Diploma -
Ellerslie Secondary School
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