Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Dario Phillips

Bridgefield

Summary

Dynamic and dedicated Bar Supervisor with over twelve years of experience in the hotel industry, specializing in bar operations. Transitioned from Bar porter and ignited a passion for mixology and customer engagement, fostering strong relationships through exceptional service. Proven team player with outstanding communication skills, adept at navigating challenges with knowledge and intuition. Eager to embrace new opportunities to enhance bartending expertise and contribute to a vibrant hospitality environment.

Overview

12
12
years of professional experience

Work History

Bar Supervisor

Divi Southwinds Beach Resort
02.2023 - Current
  • Oversees daily bar operations, ensuring all staff adhere to service standards.
  • Supervises the preparation and service of mixed drinks, ensuring consistency, quality and compliance with recipes and portion control standards.
  • Monitors and maintains organized bar inventory and storage to meet customer demand and minimize stock shortages.
  • Implements and enforces drink prep procedures to reduce waste and maintain cost-effective operations
  • Manages the cash drawer with complete accuracy, regularly handling a float of $500.00 per shift and reconciling revenues exceeding $4,000 during shifts without discrepancies.
  • Lead regular bar inventories and oversees the completion of daily requisition sheets to support efficient stock replenishment.
  • Supervises staff in maintaining cleanliness of the bar and guest areas
  • Ensures accurate register closeouts and cashier report submissions at the end of each shift.
  • Collaborates with management to develop and promote drink specials that drive sales and customer interest.
  • Oversee customer service within the bar area, ensuring quick, professional and friendly interactions at all times.
  • Direct bar setup and organization of liquor, glassware and supplies to support seamless daily operations and special events.
  • Monitor inventory levels for liquor, beer, wine, and other supplies, and restocks as necessary.
  • Encourage upselling of featured and premium beverages by training and coaching staff on product knowledge.


Bartender

Divi Southwinds Beach Resort
12.2018 - 02.2023
  • Prepared and served a wide variety of alcoholic and non-alcoholic beverages in a fast paced environment
  • Ensured consistent quality by following standard recipes and portion control guidelines
  • Delivered exceptional customer service by engaging with guests, taking orders and ensuring customer satisfaction
  • Maintained cleanliness and organization of the bar area, including glassware, tools and equipment
  • Accurately processed transactions using POS systems and handled cash and credit card payments
  • Monitored customer behavior and ensured responsible alcohol service in accordance with local laws
  • Restocked and replenished bar inventory and supplies throughout each shift
  • Assisted in creating and promoting signature cocktails and drink specials to increase sales
  • Handled opening and closing bar procedures, including cash reconciliation and end of day cleaning
  • Collaborated with servers and kitchen staff to ensure timely and accurate order delivery
  • Maintained up to date knowledge of current drink trends, new products and seasonal offerings
  • Followed all health, safety and sanitation guidelines to ensure a clean and safe environment
  • Resolved customer complaints or concerns promptly and professionally to maintain a positive guest experience

Bar Porter

Divi Southwinds Beach Resort
05.2013 - 12.2018
  • Restocked liquor, beer, wine and other bar supplies during and after shifts
  • Cleaned and maintained bar areas including counters, sinks, floors and bar equipment
  • Collected and washed glassware promptly and restock clean glasses
  • Assisted with setting up and breaking down the bar before and after service
  • Disposed of trash and recyclables regularly throughout the shift
  • Refilled ice bins and maintained ice supply
  • Supported bartenders in providing fast, friendly, and high-quality service to guests
  • Set up event spaces according to floor plans and event specifications
  • Moved, arranged and stored banquet furniture including tables, chairs and podiums
  • Break down event spaces after functions, including removal of furniture, clearing trash and resetting rooms

Education

Certificate - Bar Operations

Barbados Community College
12.2018

St. James Secondary School
01-2008

Westbury Primary School
01-2003

Skills

  • Mixing classic and signature cocktails
  • Knowledge of spirits, beer, wine and mixers
  • Drink presentation and garnish techniques
  • Following standard recipes and portion controls
  • Building customer relationships
  • Handling difficult customers calmly and respectfully
  • Taking and processing orders accurately
  • Creating a welcoming bar atmosphere
  • Managing bar cleanliness and readiness
  • Restocking and organizing supplies
  • Maintaining accurate tabs and cash handling
  • Adhering to safety and sanitation guidelines
  • Inventory Management
  • POS Systems & cash handling
  • Team Player

Timeline

Bar Supervisor

Divi Southwinds Beach Resort
02.2023 - Current

Bartender

Divi Southwinds Beach Resort
12.2018 - 02.2023

Bar Porter

Divi Southwinds Beach Resort
05.2013 - 12.2018

Certificate - Bar Operations

Barbados Community College

St. James Secondary School

Westbury Primary School

References

Available upon request 

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