Hi, I’m
Dario Hope
Bridgetown,Saint Michael
Summary
Proven problem-solver and collaborative team member, I've significantly contributed to Harris Paints by ensuring seamless hardware integrations and enhancing customer satisfaction. Skilled in Machine maintenance and telecommunications, my expertise has driven efficiency and fostered strong customer relationships, leading to consistent meeting or exceeding of sales targets.
Equipped with strong problem-solving abilities, willingness to learn, and great communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
years of professional experience
Work History
Harris Paints
Color Technology Assistant
08.2023 - Current
Job overview
- Coordinated the installation of new hardware components, minimizing downtime and ensuring seamless integration into existing systems.
- Carry out repairs, preventative maintenance and calibrations of Tint dispensers.
- Maintain records of repairs and calibrations and maintenance schedules.
- Quality control checks on new color cards and fandecks and color formulations for paint.
Harris Paints
Retail Services Representative
08.2019 - 08.2023
Job overview
- Kept customer spaces clean, neat and organized for maximum appeal.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Fulfilled customers' special requests for Paint ,merchandise and delivery times.
- Developed strong relationships with customers, fostering brand loyalty and driving repeat business.
- Reduced out-of-stock situations by regularly conducting inventory checks and coordinating restocking with backroom staff.
- Provided exceptional service during high-volume events such as holiday sales or special promotions, remaining attentive under pressure in busy environments.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with team members to consistently meet or exceed monthly sales targets.
Harris Paints
Production Assistant
08.2018 - 07.2023
Job overview
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks including the grinding of paint, selecting raw materials for batches of paint, filling and packaging of paint and other products.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Helped company reached highest volume of Paint products packaged in Barbados(75000) in one month.
KM2 Solutions
Call Center Representative
03.2018 - 07.2018
Job overview
- Managed high call volumes (60-70 per day)while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Collect information from customers in order to update information in an efficient manner.
Education
Samuel Jackman Prescod Institute Of TechnologyErrol Barrow Hwy, Bridgetown, Saint Michael
Certificate from Motor Vehicle Engineering Theory And Practice
01-2023
Barbados Vocational Training BoardSayers Court Christ Church
CVQ from Using Information Communication Technology
07-2018
University Overview
- Data Entry Clerk,Central Police Headquarters, Completed 2017
- Recipient of Most outstanding Student, August-December 2017
Skills
- IT documentation
- Telecommunications
- Hardware maintenance
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Microsoft windows and office
- Internal Auditing
Timeline
Color Technology Assistant
Harris Paints
08.2023 - Current
Retail Services Representative
Harris Paints
08.2019 - 08.2023
Production Assistant
Harris Paints
08.2018 - 07.2023
Call Center Representative
KM2 Solutions
03.2018 - 07.2018
Samuel Jackman Prescod Institute Of Technology
Certificate from Motor Vehicle Engineering Theory And Practice
Barbados Vocational Training Board
CVQ from Using Information Communication Technology
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