Danielle Walcott
Bridge Field
Summary
Self-motivated young service professional brings proven leadership, organizational, and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements: history of retaining clients and talented staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate Administrator
Wentworth Insurance Company Limited - Fairfax
05.2021 - Current
- Managed calls, emails, scheduled meetings, and maintained supplies to support smooth operations
- Ensured easy access to information and compliance with retention policies to facilitate efficient document management
- Drafted letters, emails, and communications for executives, maintaining professionalism and attention to detail
- Handled logistics, catering, and travel arrangements for meetings and events, ensuring seamless execution
- Filed necessary reports and documents to meet industry regulations and compliance requirements
- Processed invoices, tracked expenses, and reconciled financial records to maintain accurate financial reporting
- Identified and resolved discrepancies to ensure integrity and reliability of financial data
- Prepared job announcements, scheduled interviews, and assisted with onboarding processes to support effective talent management
- Assisted in recruitment process, including job postings, screening candidates, and scheduling interviews
- Managed accounts payables and assisted with preparations for Board meetings, including board book materials and scheduling of directors
- Provided assistance in research for compliance and regulatory matters, as well as signing contracts on behalf of company and its Directors.
Junior Store Manager
Kentucky Fried Chicken (Barbados) Ltd
04.2019 - 12.2019
- Supported management by resolving customer complaints with an approximate 99% resolution rate
- Assisted in the supervision and coaching 15+ team members to ensure service standards
- Ensured compliance with health and safety regulations and enforced company policies
- Prepared operational reports and maintained accurate records
- Resolved operational issues and made informed decisions to enhance performance
- Prepared and submitted reports using approved projection techniques, cash control techniques, and security measures.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Receptionist
Rubis West Indies Ltd / Rubis Eastern Caribbean SRL
07.2018 - 01.2019
- Handled 20+ calls using Switchboard and processed customer orders
- Resolved customer complaints with approximately 100% resolution rate
- Reduced front desk expenses by 10% by introducing cost-effective methods.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Cashier / Customer Service Rep /Accounts Receivables Clerk
Cave Shepherd & Co. Ltd. (Card Services)
11.2010 - 01.2018
- Analyzed delinquent accounts and prepared reports on high-risk accounts and provided recommendations for resolution
- Reconciled transactions and balances and maintained bad debt and bad debt recovery records
- Identified accounts requiring collection agency or legal action and coordinated collections with third party contractors
- Prepared journal entries updated the general ledger via TECH1 and prepared invoices for collection agencies for payment
- Processed and approved credit card applications and reviewed dispute forms when necessary.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Accounting And Finance
Unicaf University
Zambia07.2026
Certificate - Security Governance & Compliance
University of California
Irvine01.2023
No Degree - Financial Accounting
University of Illinois
Urbana-Champaign 01.2023
Certificate - Finance for Managers
University of Navarra
IESE Business School 10.2022
Certificate - Principles of Financial Accounting
University of Navarra
IESE Business School 01.2022
Diploma - Customer Service Management
Advance Learning Interactive Systems Online
Online01.2020
Diploma - Operations Management
Advance Learning Interactive Systems Online
Online01.2020
Diploma - Human Resource Management
Advance Learning Interactive Systems Online
Online01.2020
Certificate - Culinary Arts
Barbados Community College
Pomarine Institute01.2018
6 CXC Passes Including English -
Caribbean Examination Council
Ellerslie Secondary School01.2009
Skills
- Administrative Support & Data Entry
- Excellent Customer Service Skills
- Problem-Solving Skills
- Interpersonal Skills
- Team Collaboration
- Employee Supervision
- MS Office
Certification
- Computer & Internet Security - WOMBAT (2017)
- Enhancing the Customer Experience (2016)
- Customer Service 101 - NISE Inc. (2015)
- Anti-Money Laundering - KIKKO Inc. (Annually)
- Time Management - Barbados Productivity Council (2015)
References
- Ms. Alison Browne-Ellis, Chief Executive Officer, Payce Digital Inc., (246) 266-1453
- Ms. Marsha Mayers, Personal Account Manager, CIBC First Caribbean International Bank, (246) 234-8181
Reading , Exploring Nature
Passionate reader with a love for books that challenge and expand the mind, seeking to integrate knowledge into daily life for personal growth and coping mechanisms. Deeply connected to nature, finding solace and inspiration in its beauty and tranquility. Eager to combine intellectual pursuits with outdoor experiences to foster holistic well-being and contribute positively to the community.
Timeline
Corporate Administrator
Wentworth Insurance Company Limited - Fairfax
05.2021 - Current
Junior Store Manager
Kentucky Fried Chicken (Barbados) Ltd
04.2019 - 12.2019
Receptionist
Rubis West Indies Ltd / Rubis Eastern Caribbean SRL
07.2018 - 01.2019
Cashier / Customer Service Rep /Accounts Receivables Clerk
Cave Shepherd & Co. Ltd. (Card Services)
11.2010 - 01.2018
Bachelor of Science - Accounting And Finance
Unicaf University
Certificate - Security Governance & Compliance
University of California
No Degree - Financial Accounting
University of Illinois
Certificate - Finance for Managers
University of Navarra
Certificate - Principles of Financial Accounting
University of Navarra
Diploma - Customer Service Management
Advance Learning Interactive Systems Online
Diploma - Operations Management
Advance Learning Interactive Systems Online
Diploma - Human Resource Management
Advance Learning Interactive Systems Online
Certificate - Culinary Arts
Barbados Community College
6 CXC Passes Including English -
Caribbean Examination Council
- Computer & Internet Security - WOMBAT (2017)
- Enhancing the Customer Experience (2016)
- Customer Service 101 - NISE Inc. (2015)
- Anti-Money Laundering - KIKKO Inc. (Annually)
- Time Management - Barbados Productivity Council (2015)
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