Danielle Moore
Clapham Apt, Clapham Ridge, St. Michael
Summary
I am an ambitious, dedicated and cooperative person who is enthusiastic about learning new skills and expanding my knowledge. I enjoy working in an interactive environment and have a warm, approachable and professional manner. My studies, past work experience and training, as well as understanding the importance of customer care equips me with the ability to communicate effectively and efficiently with customers and co-workers. I am an honest, quick to learn and hardworking individual with great interpersonal skills.
Overview
10
10
years of professional experience
Work History
Office Administrator
Cool Runnings Catamaran Cruises
06.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Taking reservations via both telephone calls, emails and the online system.
- Assigned transportation for the following day for each guest.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in preparation and processing of part time payroll to facilitate prompt staff payments.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential stock for the boats and office.
- Managed petty cash and kept records to ensure it was balanced each day.
Concierge and Guest Services Specialist
Blue Sky Luxury
06.2019 - 09.2020
- Ensuring all guest queries and requests are answered and organized from time of booking until checkout.
- Being the person of contact throughout guests stay.
- Liaising with property managers and reservations team to ensure the property is ready for each arrival and staff are aware of any special requests.
- Meeting guests on arrival and throughout their stay to ensure everything runs smoothly and they have the best possible vacation.
- Creating invoices for all services provided by concierge and ensuring all bills were settled before the guests checked out.
Guest Experience Coordinator
Blue Sky Luxury
10.2017 - 09.2019
- Liaising with property managers, concierge agents and reservations specialists regarding guests after they have checked out.
- Contacting guests after check-out to kindly ask for an online review.
- Collecting and circulating information internally regarding guest feedback.
- Responding to all online reviews on Airbnb, Home Away, TripAdvisor and Expedia.
- Updating the review pages on the Blue Sky Luxury website.
- Helping with any other updates on the Blue Sky Luxury website.
- Helping the Reservations Specialists, Digital Content Coordinator, and Administration & Contracts Coordinator when needed.
- Writing Standard Operating Procedures for the Reservations department.
Office Administrator
#1 Bajan Bus, Blue Ocean Tours Inc
06.2017 - 09.2017
- Answering the Bajan Bus telephone during office hours and after hours.
- Responding to email queries.
- Arranging bookings and providing quotes to potential clients.
- Maintaining bus reservations and schedules. Preparing and providing customers with their invoices. Collecting payments for tours. Preparing and issuing receipts.
- Ensuring teams know the weekly plans
- Assisting with staffing rosters and keeping a detailed log of each tour.
- Providing the accounts team with relevant information in relation to staffing and receivables.
- Supervising the stock in the bus storeroom used for tours.
- Providing assistance to the Divisional Manager when needed.
- Providing assistance to the Tour Specialist when needed.
- Providing assistance in the Accounts Department at Tiami Catamaran Cruises, when needed. Assisting with the accounts for Blue Ocean Tours Inc, (BOT) coaches.
- Arranging bookings and providing quotes to potential clients.
Intern
Tiami Catamaran Cruises
06.2016 - 08.2016
- During this temporary period of employment as an intern I was given the opportunity to work in many departments throughout the company including Reservations, Private Charters, Purchasing, Food and Beverage, Catamaran Operations, in the gift shop and on the catamarans.
- My responsibilities throughout included but were not limited to the following:
- Answering the telephone.
- Scheduling maintenance services.
- Liaising with customers and technicians.
- Creating invoices and receipts.
Junior Administrative Assistant (Part Time)
Subzero Services Ltd.
06.2015 - 12.2015
- Answering the telephone.
- Scheduling maintenance services.
- Liaising with customers and technicians.
- Creating invoices and receipts.
Part Time Crew
Silver Moon & Ocean Adventures
06.2014 - 08.2014
- Preparing the boat for cruises.
- Serving food and beverages to guests.
- Interacting with guests to make their experience as informative and interactive as possible.
- Ensuring guests were safe while in the water.
- Feeding the fish and turtles.
- Cleaning down the boat after a cruise.
Education
Bachelors Degree - Hospitality and Tourism Management
University of the West Indies
05.2017
Associate of Applied Science Degree - Tourism and Travel
Barbados Community College Hospitality Institute
05.2015
Ursuline Convent School
06.2013
Skills
- Good written, verbal and interpersonal communicator
- Performance driven and dedicated individual who strives on learning new things
- Can perform well as both a team member or independently
- Understands the importance of customer service
D.O.B
15/04/1997
References
- Tania Wallace, Managing Director, Blue Sky Luxury, tania.wallace@blueskyluxury.com, 826-4054
- Shonnell Springer, Reservations Specialist, Blue Sky Luxury, shonnell.springer@blueskyluxury.com, 249-7016
Hobbies and Interests
- Spending time with family
- Fishing
- Interacting with children
- Animals and marine life
- Spending time with friends
- Learning new things
Timeline
Office Administrator
Cool Runnings Catamaran Cruises
06.2021 - Current
Concierge and Guest Services Specialist
Blue Sky Luxury
06.2019 - 09.2020
Guest Experience Coordinator
Blue Sky Luxury
10.2017 - 09.2019
Office Administrator
#1 Bajan Bus, Blue Ocean Tours Inc
06.2017 - 09.2017
Intern
Tiami Catamaran Cruises
06.2016 - 08.2016
Junior Administrative Assistant (Part Time)
Subzero Services Ltd.
06.2015 - 12.2015
Part Time Crew
Silver Moon & Ocean Adventures
06.2014 - 08.2014
Bachelors Degree - Hospitality and Tourism Management
University of the West Indies
Associate of Applied Science Degree - Tourism and Travel
Barbados Community College Hospitality Institute
Ursuline Convent School
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