Danielle Richards
Christ Church
Summary
Accomplished Restaurant Manager with a proven track record at O2 Beach Club & Spa, enhancing guest satisfaction and boosting revenue by 15% through innovative strategies and strong leadership. Expert in multi-outlet F&B operations and staff development, demonstrating adaptability and creative problem-solving to exceed operational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Restaurant Manager
O2 Beach Club & Spa
02.2022 - Current
- Lead F&B operations in a luxury beach club setting, overseeing a team of 70 employees to provide top-tier guest service.
- Implement comprehensive\training protocols to optimize guest satisfaction, increase profitability and reduce staff turnover, resulting in a 15% increase in revenue.
- Created innovative dining concepts and strategies to increase revenue and enhance guest experiences during high-traffic periods.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
Restaurant Manager
The Savannah Beach Club
11.2021 - 01.2022
- Oversaw all restaurant operations, including staffing, training, evaluations.
- Collaborated with culinary team to develop and implement new menu items based on dining trends and guest preferences.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
Food & Beverage Supervisor/Front Desk Receptionist
The Savannah Beach Club
12.2020 - 11.2021
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Created efficient templates for managing bar inventory, guest preferences, and dietary needs to enhance service personalization.
- Led the Food & Beverage team during critical operational periods, ensuring smooth service delivery and compliance.
- Introduced and coordinated exclusive hotel events, generating over $50k in additional revenue in 2021.
Event Coordinator
The Savannah Beach Hotel
02.2018 - 03.2020
- Built strong client relationships, meeting needs throughout event planning while managing budgets, negotiating contracts, and ensuring quality cost savings.
- Adapted quickly when faced with unexpected challenges, maintaining composure while finding effective solutions.
- Managed large-scale events of up to 200 guests, overseeing budgeting, vendor coordination, and all event logistics for corporate and social functions.
- Implemented marketing campaigns, including radio promotions, to boost event bookings and hotel visibility.
Restaurant Supervisor
The Savannah Beach Hotel
02.2013 - 02.2018
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Managed seating arrangements for over 200 guests, ensuring timely service and seamless dining flow.
- Coordinated training and supervision of a 20-member team, fostering collaboration and maintaining high standards of service.
Education
Bachelor of Science - Hospitality And Tourism Management
The University of The West Indies Cave Hill Campus
Cave Hill, St. Michael10.2017
Skills
- Strong Leadership and Team-Building Skills
- Proficient in Multi-Outlet F&B Operations
- Staff Training and Development
- Service Coordination
- Adaptability and Flexibility
- Creative Thinking
- Attention to Detail
- Complaint Handling
Certification
- WSET Level 1 Award in Wines | 2022
- WSET Level 2 Award in Wines | 2024
Timeline
Restaurant Manager
O2 Beach Club & Spa
02.2022 - Current
Restaurant Manager
The Savannah Beach Club
11.2021 - 01.2022
Food & Beverage Supervisor/Front Desk Receptionist
The Savannah Beach Club
12.2020 - 11.2021
Event Coordinator
The Savannah Beach Hotel
02.2018 - 03.2020
Restaurant Supervisor
The Savannah Beach Hotel
02.2013 - 02.2018
Bachelor of Science - Hospitality And Tourism Management
The University of The West Indies Cave Hill Campus
- WSET Level 1 Award in Wines | 2022
- WSET Level 2 Award in Wines | 2024
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