Skilled in conflict resolution and customer service, demonstrated through impactful roles at Recon Construction and Bridgetown Logistics. Excelled in de-escalation techniques and computer proficiency, enhancing customer satisfaction and loyalty. Achieved notable improvements in client relations and problem-solving, contributing to a positive and efficient workplace environment. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Hi, I’m
Danielle Gill
Wansted Heights
Summary
Overview
7
years of professional experience
Work History
Recon Construction
Receptionist
03.2019 - 01.2021
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
Bridgetown Logistics
Customer Service Representative
11.2016 - 05.2018
Job overview
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
V.S. Systematic
Customer Service Representative
03.2014 - 07.2016
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Community College Howard Rd. St. Michael
Associate of Science from Social Work
09.2018
University Overview
Ursuline ConventCollymore Rock St. Michael
High School Diploma
06.2002
University Overview
6 CXCs
English Language - 2
English Literature - 2
Principles of Business - 2
Principles of Accounts -2
Information Technology - 2
Mathematics - 3
Skills
- Verbal and written communication
- Customer Relations
- Problem-Solving
- Punctual and Reliable
- Critical Thinking
- Dispute Resolution
- Prioritization
- Computer Proficiency
- Telephone skills
Timeline
Receptionist
Recon Construction
03.2019 - 01.2021
Customer Service Representative
Bridgetown Logistics
11.2016 - 05.2018
Customer Service Representative
V.S. Systematic
03.2014 - 07.2016
Community College
Associate of Science from Social Work
Ursuline Convent
High School Diploma
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