Danielle Chabrol

Reservations

• Coordinating Holiday arrangement & Concierge Services within a team for varied guests and property owners.
• Managing ongoing reservations, inquiries, and correspondences in a professional and efficient manner.
• Maximize room revenue and occupancy by reviewing status daily.
• Communicating and working closely with the Sales Department for Fractional Ownership.

Guest Services

• Ensuring to make a detailed holiday itinerary for all guests staying within properties exclusively managed by the resort.
• Professionally completing multiple duties with highest quality to all expected, in-house, and exclusive guests to the resort's standards.
• Conveying and handling all guest concerns, essential information and complex situations to all relevant Senior Management.
• Consistently meet and exceed resort products and agendas by cross selling packages and conducting resort tours.
• Inspiring loyalty and building rapport with guests through delivery of personalized and efficient service.
• Helps clients arrange leisure activities, restaurant bookings and day trips where requested.
• Proactively creating solutions to drive results while providing seamless guest experience through effective use of systems and available resources.

Front Office Management

• Operate all aspects of Front Office computer systems, including software maintenance, report generation and analysis, and simple configuration changes.
• Review daily front office work and activity reports generated by Night Audit.
• Maintain an organized and comprehensive filing system with documentation of purchases, schedules, revenue reports and forecasting and tracking logs.

Property Management

• Inspecting properties and arranging for repairs and new materials as required.
• Arranging contracts for maintenance, trash removal, security and other ongoing services.
• Investigating and resolving villa complaints.
• Answered multi-line telephone system to aid guests, direct callers and take messages.
• Leads in the coordination and resolution of all matters relating to the day to day running of the villas, and the well-being of the guests.
• Ensures that all guests are provided with welcome literature and emergency contact information.
• Preparation of shopping lists and assisting and organization of stock.
• Prepares and maintains an inventory of all household equipment as required/requested.
• Collects payment as necessary for Chefs, massages and other sundry purchases.

• Assisted the Restaurant Manager in creating and maintaining all shift flow.
• Completed and scheduling departmental set-up and seating position charts for each shift on a daily basis. Resolved guest/associate concerns as needed. Maintained a working knowledge of facilities/outlets and special and upcoming events on property, in order to advise customers of the same, whenever possible.
• Greeted guests in with friendliness and professionalism.
• Worked closely with manager to provide effective assistance for specific aspects of business operation.
• Answered incoming calls, processed requests and relayed messages to appropriate personnel.