Daniella Archer
1st Ave Spring Garden Black Rock,St. Michael
Summary
Dedicated and results-driven professional with a proven track record of excellence in customer service. Passionate about ensuring customer satisfaction and meeting needs to the highest standard. Thrives in tackling challenges, driving innovation, and delivering outstanding results.
Overview
10
10
years of professional experience
Work History
Customer Service Rep
PBS Technology (Formally known as Massy Technology)
10.2020 - Current
- Provide call assistance to customer and assign to a technician as needed
- Administrative duties such as reporting and invoicing as requested.
- Responded to customer requests for products, services, and company information.
Brand Ambassador
Massycard
11.2019 - 02.2020
- Representing the Massycard brand, solicit new signups and sell the benefits of using the Massy card and Western Union.
Global Field Support Tech Level 1
KM2 Solutions
06.2016 - 07.2018
- Contributes to the success of the Information Services Delivery/Support function by installing, supporting, monitoring, testing and troubleshooting the hardware and software pertaining to one or more of the Company's voice, data and desktop technology platform
Verification Agent
KM2 Solutions
10.2014 - 06.2016
- Data Entry
- Verifying customers documents to finance car loans
Education
The Lester Vaughan Secondary
Diploma in Network Technology, Network +, A+Programming (visual basic/ C++) -
Samuel Jackman Prescod Polytechnic
12.2013
Skills
- Customer Service
- Problem-solving abilities
- Call Management
- Critical Thinking
- Customer Relations
- Computer Proficiency
References
- Mrs. Gillian Alleyne, Productive Business Solutions, Warrens Industrial Park, 246 836-0662
- Mr. Steve Cumberbatch, Productive Business Solutions, Warrens Industrial Park, 246-832-5751
- Ms. Francine Andrews, Soil Conservation,Haggatts St. Andrew 246-835-5477
Timeline
Customer Service Rep
PBS Technology (Formally known as Massy Technology)
10.2020 - Current
Brand Ambassador
Massycard
11.2019 - 02.2020
Global Field Support Tech Level 1
KM2 Solutions
06.2016 - 07.2018
Verification Agent
KM2 Solutions
10.2014 - 06.2016
The Lester Vaughan Secondary
Diploma in Network Technology, Network +, A+Programming (visual basic/ C++) -
Samuel Jackman Prescod Polytechnic
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