Shamika Alleyne
Bridgetown
Summary
Meticulous team player with a background in the Hospitality industry. Skilled in manning high-volume dining environments and delivering excellent customer service. Flexible and excels under pressure. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Hilton Barbados Resort
12.2023 - Current
- Answer customer’s questions regarding the organization’s products or services and its operation
- Courteously answer phone calls, welcome and seat guests, and present menus
- Prepare seat arrangements and organize reservations to ensure guest satisfaction
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Follow up with diners to ensure their satisfaction and address any additional requests
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
ESSCO Limited
01.2023 - 05.2023
- Answer customer’s questions regarding the organization’s products or services and its operation
- Follow up with customers on completed jobs across all service departments to gain feedback
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Reservations & Dispatch Agent
Sun Tours Barbados & Island Safari
01.2022 - 06.2022
- Create, update, and cancel reservations made by phone and email
- Update and revise tour and transfer rates
- Managed a remarkably high volume of calls per day
- Answer phone calls and email requests for reservations, special requests for tours, transfer rates, and other customer service inquiries
- Courteously manage customer complaints to ensure customer satisfaction.
- Closely monitored dispatch board to triage and prioritize over 50+ daily calls.
- Directed dispatching, routing, and tracking 20+ fleet vehicles.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
Club Sandals Concierge
Sandals Barbados
11.2019 - 01.2022
- Facilitate check-in and check-out for guests, including running credit cards for rooms, services, and other purchases
- Answer phone calls and email requests for reservations, and special requests for rooms
- Manage customer complaints courteously to ensure customer satisfaction
- Make dining and tour reservations for guests
- Supply information about local shopping, dining, and nightlife features
- Maintain the cleanliness & upkeep of the lounge.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
Bachelor of Science - Hospitality & Tourism Management -
The University of The West Indies Cave Hill Campus
01.2019
Associate of Applied Science -
The Barbados Community College Hospitality Institute
01.2017
The Barbados O’Level Institute -
01.2015
The Lodge School -
01.2014
Skills
- Customer service skills
- Excellent verbal and written communication skills
- Organizational skills
- Proficient in MS Office Suite
- Basic data entry skills
- Dining room management
- Bill computation
- Conflict Resolution
- Reservations Coordination
Content
Dear HR Manager,
It is with great interest that I apply for any Flight Attendant/Concierge positions available within your organization.
I am a team player focused on meeting and exceeding guest expectations. Throughout my experience as a Hostess at Hilton Barbados Resort & a Club Sandals Concierge at Sandals Barbados, poise and diligence ensuring that tasks are completed to the highest standard under pressure with minimal supervision was necessary. I have an excellent ability to predict and respond to individual guests’ needs and preferences. I have excellent telephone etiquette and strong multi-tasking skills.
My working experiences thus far have reinforced I was challenged and pushed beyond my limits. The uncertainty of every day being different and the support received helped me to improve on my weak areas and emphasized my strengths. If hired, I believe the experience I have gained since leaving in customer service roles would allow me to use my listening, conflict resolution, and organization skills to ensure guests have the highest quality experience.
With these qualities, I am confident that if given the opportunity, I will prove to be an asset. I am available for an interview at your earliest convenience.
Yours Sincerely,
Shamika Alleyne
References
- Ryan Parris, Assistant Manager at ESSCO Ltd., 246-256-0016, rparris@electricsales.com
- Deborah Springer, Manager at VAJA Investments, 246-426-1338, vajainvestments@caribsurf.com
Hobbies and Interests
- Gardening
- Baking
- Reading
- Going to the beach
- Spending time in nature
Timeline
Restaurant Hostess
Hilton Barbados Resort
12.2023 - Current
Customer Service Representative
ESSCO Limited
01.2023 - 05.2023
Reservations & Dispatch Agent
Sun Tours Barbados & Island Safari
01.2022 - 06.2022
Club Sandals Concierge
Sandals Barbados
11.2019 - 01.2022
Bachelor of Science - Hospitality & Tourism Management -
The University of The West Indies Cave Hill Campus
Associate of Applied Science -
The Barbados Community College Hospitality Institute
The Barbados O’Level Institute -
The Lodge School -
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