Damiane Brown
Bridgetown Barbados,Christ Church
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Consultant
Macro Vision Solution
Cole Bay, St Maarten And Bridgetown Barbados
08.2019 - Current
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Presented Amex rates using interactive materials such as videos, charts and slideshows.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Achieved sales goals using persuasive selling methods.
- Presented professional image consistent with company's brand values.
- Built diverse and consistent sales portfolio.
- Achieved and exceeded company-defined sales quotas.
Part Time Customer Service Representative
KM2 Solutions
Bridgetown, Saint Michael
08.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Arts - Business Management
The Association of Business Executives (ABE)
5th Fl, CI Tower, St Georges Sq, New Malden, UK02.2015
Skills
- Product and service knowledge
- Lead prospecting
- Network development
- Account servicing
- Prospect qualification
- Strategic planning
- B2B sales
- Account development
- Problem solving strength
- Product promotions
- Retention strategies
Certification
- 120-Hour TESOL Certificate, World TESOL Academy - 30/04/2021
Timeline
Part Time Customer Service Representative
KM2 Solutions
08.2020 - 02.2021
Sales Consultant
Macro Vision Solution
08.2019 - Current
Associate of Arts - Business Management
The Association of Business Executives (ABE)
- 120-Hour TESOL Certificate, World TESOL Academy - 30/04/2021
Similar Profiles
Victor Jia Jie LiVictor Jia Jie Li
Marketing Manager at Macro Vision Group Pty LtdMarketing Manager at Macro Vision Group Pty Ltd
Ka Ying LiKa Ying Li
Store Manager at Macro Vision Group Pty Ltd.（Mel Wanka）Store Manager at Macro Vision Group Pty Ltd.（Mel Wanka）
Hemanth Brahmendra MallelaHemanth Brahmendra Mallela
Cloud Engineer at Venky's Vision IT Solution & PVT LtdCloud Engineer at Venky's Vision IT Solution & PVT Ltd