Damiane Brown
Bridgetown Barbados,Christ Church
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Consultant
Macro Vision Solution
Cole Bay , St Maarten And Bridgetown Barbados
2019.08 - Current
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Presented Amex rates using interactive materials such as videos, charts and slideshows.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Maximized customer retention by resolving issues quickly.
- Achieved sales goals using persuasive selling methods.
- Presented professional image consistent with company's brand values.
- Built diverse and consistent sales portfolio.
- Achieved and exceeded company-defined sales quotas.
Part Time Customer Service Representative
KM2 Solutions
Bridgetown , Saint Michael
2020.08 - 2021.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Arts - Business Management
The Association of Business Executives (ABE)
5th Fl, CI Tower, St Georges Sq, New Malden, UK02.2015
Skills
- Product and service knowledge
- Lead prospecting
- Network development
- Account servicing
- Prospect qualification
- Strategic planning
- B2B sales
- Account development
- Problem solving strength
- Product promotions
- Retention strategies
Certification
- 120-Hour TESOL Certificate, World TESOL Academy - 30/04/2021
Timeline
Part Time Customer Service Representative
KM2 Solutions
2020.08 - 2021.02
Sales Consultant
Macro Vision Solution
2019.08 - Current
Associate of Arts - Business Management
The Association of Business Executives (ABE)
- 120-Hour TESOL Certificate, World TESOL Academy - 30/04/2021
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