Collinsia Antoine
Oistins
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
22
22
years of professional experience
Work History
Team Leader
Packmetrics
2017.08 - 2026.05
- Collaborated with team members to ensure efficient workflow and task completion.
- Assisted in onboarding new staff, providing guidance on procedures and tools.
- Developed familiarity with operational processes, enhancing overall productivity.
- Supported daily operations by maintaining organization and cleanliness in work areas.
Customer Service Representative
NCO Financial
2004.01 - 2010.12
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries efficiently, ensuring a positive experience and satisfaction.
- Collaborated with team members to streamline processes, enhancing overall service delivery.
- Trained new staff on company protocols and best practices for customer interactions.
Education
High School Diploma - undefined
Louis Lynch Secondary
Bridgetown, Barbados2003-06
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Timeline
Team Leader
Packmetrics
2017.08 - 2026.05
Customer Service Representative
NCO Financial
2004.01 - 2010.12
High School Diploma - undefined
Louis Lynch Secondary