Colette Brown
Kingston,St. Catherine
Summary
Adept at conflict resolution and customer satisfaction, I enhanced loyalty and resolved complaints effectively at Carlos Adams. Skilled in Microsoft Excel and active listening, I excelled in high-stress situations, boosting repeat business and maintaining detailed customer interaction records, demonstrating a profound ability to balance technical proficiency with exceptional interpersonal skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Carlmore Adams
01.2019 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistance Teacher
School Professionals
01.2014 - 07.2015
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their Childs''s educational journey.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
No Degree - Information Technology
MCGRATH HIGH SCHOOL
LINSTEAD ST CATHERINE07.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
Timeline
Customer Service Representative
Carlmore Adams
01.2019 - 02.2023
Assistance Teacher
School Professionals
01.2014 - 07.2015
No Degree - Information Technology
MCGRATH HIGH SCHOOL
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