Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cleopatra Mann

Warrens Park South,St Michael

Summary

With over 25+ years of experience in the real estate and hospitality industries, I am a mature results-driven property manager with a proven track record of maintaining short- and long-term stays at single and duplex gated properties, while delivering high-quality service, and improving guest satisfaction. I am skilled in providing resident satisfaction and fulfilling property owner needs, offering smooth operations, and rapid conflict resolution. I have managed and developed high-performance teams.

Overview

27
27
years of professional experience

Work History

Property Manager

Jaz Holiday Rentals
01.2019 - Current
  • Meets with potential tenants to showcase properties, explain occupancy terms, and negotiate rent
  • Spearheads the development of innovative marketing campaigns to maximize portfolio asset performance, resulting in achieving full occupancy during the Covid pandemic
  • Manages a high-performing property staff to ensure the properties in the portfolio group are operated in accordance with company objectives.

Office/Accounting Assistant

Fednav (Barbados)
01.2013 - 01.2014
  • Managed reception area and prepared 10+ reports, memos, letters and other documents using word processing weekly
  • Prepared the reconciliation and schedules of statutory payments for PAYE, NIS and Income tax for Accounting Manager
  • Managed accounting functions including cash, payables and receivables and prepared 20+ monthly statements, invoices and general ledger reconciliations
  • Assisted the Corporate Secretary with the maintenance of corporate documents including directors resolutions to be filed or collected from the Corporate Registry.

Account Receivables Clerk

Almond Casuarina Beach Club
01.2008 - 01.2013
  • Processed customer transactions, prepared invoices and recorded payments received
  • Ensured all rents and late fees/check charges were collected, posted and deposited in a timely manner
  • Prepared daily and monthly reports for Hotel Accountant using SAP software.

Villa Rentals Manager

Hampton’s International
01.2004 - 01.2005
  • Inspected properties regularly to ensure the highest quality presentation to current and prospective residents and determined necessity of repairs and/or maintenance
  • Handled guest complaints and offered complimentary services for hardship cases, promptly and professionally.
  • Managed all cancellations, confirmations and/or modifications to reservations
  • Resolved approximately 100% of guest complaints regarding reservations and rate disputes.
  • Coordinated with housekeeping staff, maintenance personnel, and other departments to ensure a high standard of service delivery.
  • Created reports on occupancy levels, revenues generated from different sources, expenses incurred.
  • Maintained updated records of inventory items used in the villa's operations such as food supplies, cleaning materials.
  • Ensured smooth functioning of the villa by supervising and coordinating daily operations.
  • Created and implemented strategic social media marketing strategies including updating the website and brochures
  • Provided leadership support to Villa staff members by motivating them to achieve their goals and objectives.
  • Oversaw reservations received from direct calls and provided room availability information.

Owner

Skyes D’ Limit Property Mgt. & Landscaping
01.2001 - 01.2004
  • Managed the day-to-day operations of properties including housekeeping and gardening and identified and addressed maintenance issues
  • Supervised construction on properties to ensure client specifications and standards were met
  • Maintained inventory reports and accurate processing and delivery records.

Office Coordinator | Sales Consultant | Rentals and Property Manager

Royal Westmoreland Golf Club
01.1999 - 01.2001
  • Coordinated the viewings and sale of villas to prospective clients and screened applicants according to company policies and procedures
  • Performed administrative duties including answering telephones and email messages
  • Prepared monthly reports and updated brochures for submission to Sales Director
  • Liaised with building contractors to ensure time and budget requirements were met
  • Maintained an internal data base of 100+ client records.

Concierge Supervisor

Royal Westmoreland Golf Club
01.1997 - 01.1999
  • Prepared and reported accurate room status of 50+ guest rooms to the front office
  • Answered 20+ customer queries via telephone, booking systems or in-person daily
  • Coordinated and processed 100+ successful guests’ check-ins and check-outs.
  • Resolved customer complaints in a professional manner.
  • Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.

Relief Night Auditor

Elegant Hotels
01.2007
  • Coordinated and processed 500+ successful guests’ check-ins and check-outs
  • Acted as Duty Manager including coordinating the tasks and assignments of junior staff
  • Monitored and recorded expenses, reconciled accounts to maintain accurate financial records and prepared reports using Jaguar software.

Duty Manager

01.1999
  • Planned and coordinated the daily tasks and room assignments of 5+ junior staff
  • Liaised with other departments and staff to ensure rooms were cleaned and guests’ requests were accommodated
  • Maintained accident reports, daily activity reports and records of guest room bookings.

Education

Certificate -

Quick Books Pro
12.2011

Certificate -

Advance Excel Training
12.2011

Certificate -

Business Finance
12.2009

Certificate -

Supreme Customer Service
12.1997

5 CXC Passes -

Including Office Procedures, POA & POB, CSEC
12.1994

Some College (No Degree) - Property Management Certificate

Barbados Community College
St Michael

Skills

  • Property Management
  • Sales & Marketing Skills
  • Great Verbal & Written Communication
  • Planning & Organizational Skills
  • Attention To Detail
  • Staff Management
  • Vendor Management
  • Contract Negotiation
  • Customer service-focused
  • Payment Collection
  • Property Inspections
  • Preventive Maintenance
  • Adaptable
  • Maintenance Scheduling

References

  • Mr. Christopher de Caires, Managing Director, Fednav International Ltd., (246) 427-8527/253-7575
  • Mr Stephen Best, Property Owner, +447308373778
  • Mrs. Ava Harrison, Property Owner, (246)258-8910

Timeline

Property Manager

Jaz Holiday Rentals
01.2019 - Current

Office/Accounting Assistant

Fednav (Barbados)
01.2013 - 01.2014

Account Receivables Clerk

Almond Casuarina Beach Club
01.2008 - 01.2013

Relief Night Auditor

Elegant Hotels
01.2007

Villa Rentals Manager

Hampton’s International
01.2004 - 01.2005

Owner

Skyes D’ Limit Property Mgt. & Landscaping
01.2001 - 01.2004

Office Coordinator | Sales Consultant | Rentals and Property Manager

Royal Westmoreland Golf Club
01.1999 - 01.2001

Duty Manager

01.1999

Concierge Supervisor

Royal Westmoreland Golf Club
01.1997 - 01.1999

Certificate -

Quick Books Pro

Certificate -

Advance Excel Training

Certificate -

Business Finance

Certificate -

Supreme Customer Service

5 CXC Passes -

Including Office Procedures, POA & POB, CSEC

Some College (No Degree) - Property Management Certificate

Barbados Community College

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Cleopatra Mann