Clarissa Lovell
St George
Summary
I aspire to obtain a meaningful full-time or part-time position with a reputable company that represents positivity and believes in treating its clients and staff with all fairness. I am punctual ,polite and courteous with an aptitude for learning. I have excellent communication skills and can work well with a team or independently. I can solve problems when they arise with critical thinking skills and can adapt to any situation in a timely manner.
Overview
13
13
years of professional experience
Work History
Director of Operations
Entertainment Records
06.2019 - 04.2025
- Recruited and scouted for new upcoming talent.
- Scheduled meetings with executive producers.
- Booked studio time, songwriters and venues for performances.
- Controlled all financial transactions and bookkeeping.
- Created advertising and managed all social media platforms.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Client Care Coordinator
Butterfly Pediatric Clinic
02.2023 - 09.2024
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Processed payments for treatment through cash, debit and credit card.
- Preformed normal house duties i.e. cleaning treatment areas, tidying waiting rooms, keeping bathrooms clean and stocked with essentials.
- Calling Patients when doctor referrals come in via fax.
- Following up with Leads through company email and responding to emails regarding cancelling and rebooking treatment appointments
- Keeping track of front house and keeping clients satisfied while awaiting Preformed opening and closing tasks.
- Worked alongside multidisciplinary team i.e. Speech Therapists, Occupational therapist, physiotherapist.
- Arranged Initial Assessment for children from ages 0-17.
Nursing Care Coordinator
VHA Home HealthCare
10.2012 - 08.2019
- Created and edited schedules for nursing departments into the electronic scheduling system following all hospital policies, procedures, and guidelines.
- Assign specialty roles particular to each unit’s operational needs.
- Prepared accurate daily and/or shift work schedules, which reflect forecasted needs in collaboration with nurse managers.
- Approved or denied all schedule requests based on skill mix and needs of the unit, with communication to unit managers as appropriate.
- Balanced and published schedules at the end of the self-scheduling period to ensure all skill mixes are covered for unit efficiency; determine the vacancy rate for the various roles in the department and post incentive shifts in accordance with the incentive policy for the ministry.
- Adjusted schedule to accommodate needs through acquiring additional personnel or reducing scheduled staff.
- Contacts available staff to best provide for unit care requirements utilizing available resources to fill open shifts.
- Received sick call notifications and manage unplanned shift vacancies; evaluate market staffing as a whole system to determine needs for recruiting associates for open shifts, leveraging technology to maximize inpatient resources with minimal fiscal impact to the hospital organization.
- Maintained daily maintenance of unit/department schedules within the electronic staffing system.
- Effectively communicates critical or immediate staffing needs to nurse manager or their designee.
- Approved or deny all timecard requests with attestations, with communication to unit managers as appropriate.
- Prepared timecards for readiness for manager approval (Review and clean up exceptions) Maintained staffing related records, files, and reports. Distributes reports to appropriate leaders, as determined by manager
Education
No Degree - Fetal Alcohol Syndrome Certificate
Bow Valley College
Canada09-2021
No Degree - Business Management
Bow Valley College
Canada01-2018
Associate of Science - Practical Registered Nurse
George Brown College
Canada09-2010
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Quality assurance
- Leadership training
- Team leadership
- Decision-making
- Staff scheduling
- Logistics
Timeline
Client Care Coordinator
Butterfly Pediatric Clinic
02.2023 - 09.2024
Director of Operations
Entertainment Records
06.2019 - 04.2025
Nursing Care Coordinator
VHA Home HealthCare
10.2012 - 08.2019
No Degree - Fetal Alcohol Syndrome Certificate
Bow Valley College
No Degree - Business Management
Bow Valley College
Associate of Science - Practical Registered Nurse
George Brown College
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