Deeana Grazette
Bridgetown,Barbados
Summary
A confident and reliable professional, seeking a position in the aforementioned areas. With over 5 years in Customer Service experience, Deeana takes pride in providing excellent service in any position she takes on. She continuously maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Assistant Server
Carnival Cruise Line
Galveston, Texas
08.2023 - 06.2024
- Enhanced customer satisfaction by providing timely and attentive service to guests
- Assisted servers in managing multiple tables efficiently, ensuring prompt delivery of orders
- Maintained a clean and organized dining area for an enjoyable guest experience
- Contributed to increased table turnover by quickly clearing and resetting tables after guests' departure
- Utilized strong communication skills to relay important information between servers, kitchen staff, and management
- Handled guest inquiries professionally and courteously, resolving issues promptly to maintain satisfaction levels
- Utilized point-of-sale system proficiently when needed.
- Informed customers of daily specials and menu items.
Server
Cariba Restaurant And Bar
Bridgetown
10.2022 - 01.2023
- Assisted in training new hires, providing guidance on restaurant standards and proper practices
- Enhanced customer satisfaction by providing personalised service.
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Developed strong multitasking skills by managing multiple tables without compromising service quality.
- Addressed customer complaints or concerns efficiently ensuring to maintain positive relationships
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Customer Assistant
Massy Stores Supermarket Sunset Crest
Holetown, Barbados
01.2021 - 05.2022
- Assisted customers in locating desired items, thus building strong relationships with customers.
- Bagged or packaged purchases.
- Rang up purchases on cash register quickly and accurately when necessary.
- Handled inventory management duties such as stocking shelves, setting up displays and conducting regular inventories.
- Collaborated with colleagues to ensure seamless customer service during high-traffic periods
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Arts - Music
Barbados Community College
Barbados06-2018
Lester Vaughan Secondary School
Barbados08-2015
Skills
- Excellent Customer Service
- Extensive Food Handling Experience
- Attention to detail and Problem Solving
- Ability to retain Product Knowledge
References
- Claire Hunte
Sales Associate & Social Media Manager
WHATNOTZ JEWELRY
(246)238-4381
- Carnival Cruise Line
[Reference letter will be provided upon request]
- Myrn Payne
Senior Nurse
PSYCHIATRIC HOSPITAL
(246)253-8993
Timeline
Assistant Server
Carnival Cruise Line
08.2023 - 06.2024
Server
Cariba Restaurant And Bar
10.2022 - 01.2023
Customer Assistant
Massy Stores Supermarket Sunset Crest
01.2021 - 05.2022
Associate of Arts - Music
Barbados Community College
Lester Vaughan Secondary School
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